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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16782 reviews)

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4.95

Based on 16,782 reviews, last reviewed 16th May 2026

99400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

When things looked rock bottom, step change helped m... When things looked rock bottom, step change helped me believe that there is light at the end of the tunnel, when no one else wanted to help Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16782)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Fantastic experience .

I was in a bad place and felt I had nowhere to turn but the staff were fantastic and I can certainly sleep better than I was Reviewed on: 1st May 2024

StepChange could not have been more understanding an...

StepChange could not have been more understanding and helpful when I approached them with my debt issues. A plan was put into place swiftly and with sufficient flexibility to meet the fine balance between repayment and maintaining ability to cope in current exconomic climate. I am extremely grateful. Reviewed on: 1st May 2024

Has helped me with my debt and can always b very hel...

Has helped me with my debt and can always b very helpful with budgeting how much to pay so I can afford each month Reviewed on: 1st May 2024

Help so much with my debt management plan

Help so much with my debt management plan Reviewed on: 1st May 2024

Really easy to set up and manage.

Really easy to set up and manage. Online system could be little more user friendly. Also being able to do more over email or maybe a chat service would be good as its hard to call and sometime a little difficult to speak about too. Reviewed on: 1st May 2024

Have always handled my concerns professionally

Have always handled my concerns professionally Reviewed on: 1st May 2024

It's been such an easy process.

It's been such an easy process. No more worrying sleepless nights.... friendly and understanding people Reviewed on: 1st May 2024

Peace of mind and excellent service

Peace of mind and excellent service Reviewed on: 1st May 2024

Great and wished I had used them sooner.

Great and wished I had used them sooner. Reviewed on: 1st May 2024

Was having sleepless night until I got Intouch with...

Was having sleepless night until I got Intouch with StepChange helped me sort my finances out lovely staff Reviewed on: 1st May 2024

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