Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16778 reviews)

View other StepChange products

4.95

Based on 16,778 reviews, last reviewed 15th May 2026

99200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Taking the stress out of money worries Stepchange took all the stress out dealing with my debts I did not know where to start and they dealt with my debtors, hacing financial difficulties i... Read more Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16778)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Help so much with my debt management plan

Help so much with my debt management plan Reviewed on: 1st May 2024

Really easy to set up and manage.

Really easy to set up and manage. Online system could be little more user friendly. Also being able to do more over email or maybe a chat service would be good as its hard to call and sometime a little difficult to speak about too. Reviewed on: 1st May 2024

Have always handled my concerns professionally

Have always handled my concerns professionally Reviewed on: 1st May 2024

It's been such an easy process.

It's been such an easy process. No more worrying sleepless nights.... friendly and understanding people Reviewed on: 1st May 2024

Peace of mind and excellent service

Peace of mind and excellent service Reviewed on: 1st May 2024

Great and wished I had used them sooner.

Great and wished I had used them sooner. Reviewed on: 1st May 2024

Was having sleepless night until I got Intouch with...

Was having sleepless night until I got Intouch with StepChange helped me sort my finances out lovely staff Reviewed on: 1st May 2024

Very easy to understand, polite and helpful staff ,m...

Very easy to understand, polite and helpful staff ,make you feel in control again Reviewed on: 1st May 2024

Step change debt charity help me in a difficult situ...

Step change debt charity help me in a difficult situation. Glad that I was advised to use their services. Reviewed on: 1st May 2024

An invaluable resource

An invaluable resource for anyone struggling with multiple debts. They set up a debt management plan for me a year ago and my debt is now half paid. Excellent advice from professionals that has literally changed my life and how i think about and manage my money. Cannot thank them enough. Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Advanced Collection Systems 1.00 from 5 reviews
Advice service
from Debt Free Advice 5.00 from 5 reviews
Debt solutions
from Back2Credit 4.91 from 2016 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub