Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16778 reviews)

View other StepChange products

4.95

Based on 16,778 reviews, last reviewed 15th May 2026

99200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Taking the stress out of money worries Stepchange took all the stress out dealing with my debts I did not know where to start and they dealt with my debtors, hacing financial difficulties i... Read more Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16778)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Was In a mess with my finances but stepchange helped...

Was In a mess with my finances but stepchange helped me big time Reviewed on: 1st May 2024

Finally debt free

Fantastic service, 6 years of absolutely brilliant customer service. I Could not of done this without you Reviewed on: 1st May 2024

Very good service helped me lots

Very good service helped me lots Reviewed on: 1st May 2024

Good experience and helping staff

Good experience and helping staff Reviewed on: 1st May 2024

Easy, helpful and trustworthy

Easy to use, very helpful and friendly, didn't get made to feel useless Reviewed on: 1st May 2024

Couldn't recommend more!!

Incredibly helpful, gave me peace of mind and I can't thank them enough. I have an active plan and it's changed my mindset and helped me get some relief. Reviewed on: 1st May 2024

Step Change have been excellent, they have brought p...

Step Change have been excellent, they have brought peace of mind to so many people. Reviewed on: 1st May 2024

I honestly can't recommend StepChange enough.

I honestly can't recommend StepChange enough. For years I had been fighting to keep my head above water, unaware that places like them existed. One of my creditors suggested them and they changed my life. I've gone from sleepless nights to being in control of my finances. It is such a relief. Reviewed on: 1st May 2024

Really Helpful people

Very helpful and kind staff, understanding of the different reasons people need their help Reviewed on: 1st May 2024

Changed my life.

Changed my life. 100% recommend them, lovely staff very understanding. Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Link Financial 5.00 from 3 reviews
Debt Collection
from Intrum 1.36 from 4 reviews
Debt Collection
from High Court Enforcement Group 1.60 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub