Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

View other StepChange products

4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Basically changed my life.

Basically changed my life. I was struggling with credit card debts that had spiralled out of control and I could not manage. Step Change were professional and caring and understanding, they did not judge. Reviewed on: 2nd May 2024

Brilliant service

Using this service has lifted a huge weight from my shoulders. There is no stigma attached to using the service and all correspondence is either online or via email. Reviewed on: 2nd May 2024

My stress has been taken away

My first communication with Stepchange was through a form, but I was contacted almost immediately. The team are amazing and the reassurance they give is comforting. Reviewed on: 2nd May 2024

I have been with stepchange for a while and always s...

I have been with stepchange for a while and always supported me with my finicial situations that take away mental illness and will continue upgrading them for their support. Reviewed on: 2nd May 2024

Step change are very empathetic towards helping.

Step change are very empathetic towards helping, they are non judgemental, very patient, and give great advice. All customers should be treated this way. Very Good. Reviewed on: 2nd May 2024

Stepchange closed my case and returned money which I...

Stepchange closed my case and returned money which I had overpaid but still had debtors chasing me afterwards as the balances were not fully settled. However, very reliable and got me out of a lot of trouble. Really they are a life line. Reviewed on: 2nd May 2024

Best support ever

Help was there at the time of need amazing service Reviewed on: 2nd May 2024

No judgement. Just help and understanding

We were going out of our minds worrying after a change in finances left us unable to meet our commitments. After being told about stepchange we phoned them and they have been non judgemental and helped immensely with my mental health. If anyone has worries financially, please don't let it ruin your life. Contact stepchange for support and help. Nobody wants to go through this kind of thing in their lives but the fact that these post covid times has left many of us in a much different situation and it's so wonderful to have this kind of assistance. Reviewed on: 2nd May 2024

Expert advice from knowledgeable staff

The lust of options available to help you with your problem or clearly explained with allows you to get back on track. Reviewed on: 2nd May 2024

Saved me

When I thought I could see no end step change saved me Reviewed on: 2nd May 2024

Alternative products

Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews
Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt advice
from National Debtline 4.40 from 69 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub