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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16751 reviews)

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4.95

Based on 16,751 reviews, last reviewed 13th May 2026

97900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have been instrumental in turning around... StepChange have been instrumental in turning around my financial situation, I cannot praise them enough, they are an amazing organisation. If you need... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16751)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

I could breathe again

Crushing debit affects every part of you life. Step Change stepped in amid the confusion and worry and helped me see the wood from the trees. They were easy to understand and I wish I had done it sooner. Reviewed on: 19th July 2023

Step Change put my mind at ease

I had a lot of questions and was worried about the outcomes. I am delighted that I spoke to someone that put me at ease and pointed me in the right direction, Reviewed on: 19th July 2023

Life Saver

Efficient and helpful. Knowledgable. I would be drowning in debt without the advice and help I received. Highly recommended their services. Reviewed on: 19th July 2023

What a relief

Step change has changed my life and finances for the better. It has helped with my mental health as I was worrying all the time how I was going to find the money for the debt I owed. Now I just pay one monthly affordable ammount to step change and they pay my creditors. Can't thank you enough for helping me through this difficult time in my life. Reviewed on: 18th July 2023

Amazing

Step change have been there to help me through a difficult time.Every advisor gives 100% help nothing is too much. Thank you Step change. I recomended them to a few people who were in a similar debt situation like myself. Reviewed on: 18th July 2023

non judgemental advice

listens to your issues and even help to recognise issues you did not think of, very reassuring. Reviewed on: 18th July 2023

Exceptional Service

The service I received from all the staffs excellent. Throughout the process of setting up the Debt ManagementPlan, all the staffs I spoke with talked me through the process explicitily. I had a lot of confidence in their advice and after setting up the plan, my mind is now at rest. I am no longer worried and having sleeplessnightsabout my debts. I am really gratefully for their help. Reviewed on: 18th July 2023

Helped immensely.

Realising my debts were getting out of control I contacted Step Change and they went through my options, its was really straight forward for me to put a plan of action in place that was affordable to me and to be able to see a way out of crippling debt. As so many have said I only wish I'd contacted them sooner instead of stressing for months on end. Reviewed on: 18th July 2023

Fantastic

Became money troubled a few years ago and finally got in touch with StepChange. Absolutely should have done it well before I did. They advised and calculated everything for me and took off a lot of pressure from me. This week I became debt free and can’t thank StepChange enough. Highly recommend Reviewed on: 18th July 2023

Breathing space and more

Very helpful straight forward and not condescending in any way. They keep you updated at all times Reviewed on: 17th July 2023

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