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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16754 reviews)

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4.95

Based on 16,754 reviews, last reviewed 14th May 2026

98050% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I'm soon to be debt free! I'm soon to be debt free! I no longer have an overdraft, credit cards or loans and do not plan to have any in the future. I now spend what I have, i... Read more Reviewed on: 14th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16754)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Very helpful

After talking to an advisor and setting up a plan I was able to sleep better at night as well as feeling a heavy weight had been removed from my shoulders. Reviewed on: 15th July 2023

Brilliant service

When I have had to contact Step Change for advice or help filling in forms or doing a budget they have been very helpful and taken time to explain things and make sure I have done things correctly. Reviewed on: 15th July 2023

Amazing

very friendly and supportive staff, it was really hard to do this but I knew that I needed help ! Reviewed on: 15th July 2023

Change my life for the better.

Thanks to Stepchange, I no longer have to sell my house to pay for my debts. I no longer have extreme pressure from the creditors to pay at the least the 'minimum amount'; I am only paying what I CAN. My life is better now, no longer frustrated and stressed out. Thanks StepChange, you have Changed my life for the better!! Reviewed on: 15th July 2023

Easy to set up

Needed help to sort debt problems, this solution did not incur any fees. Straightforward to set up. Reviewed on: 15th July 2023

Friendly, helpful,gives peace of mind,end to sleepless nights, pressure and stress

After working with them,i now have peace of mind,no stress from pressure from creditors, I can even manage a stable life with little that remains after after paying my monthly direct debit Reviewed on: 15th July 2023

Highly recommend

I was at a stage where my debts were effecting my everyday life and causing me a huge amount of anxiety. I was up to-date with all my payments but had virtually nothing to live on. I was working two jobs just to be able to eat. From the very first call to step change the relief it gave me was immeasurable. The gentleman I spoke to didn’t judge me and he talked me through the whole process and what my options were. My debt solution Was dealt with professionally and was very quick to set up. I still work two jobs but I don’t have that constant worry and sick feeling in my stomach everyday. I’ve got my normal life back and I feel more like myself again. I can’t recommend step change enough. Thank you so much. Reviewed on: 15th July 2023

Amazing Support

I was in a position of not knowing what to do next. Step Change assessed my situation, informed me of my best options and put a plan in place quickly to help. I'm so grateful and feel able to sleep again. Reviewed on: 15th July 2023

Excellent advice

Can’t thank them enough for the help over the years. We are now debt free thanks to them. Excellent advice, Reviewed on: 15th July 2023

Great people

Always willing to help. They listen to what you have to say and always come up with affordable solutions. Never had any complaints. Reviewed on: 15th July 2023

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