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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16786 reviews)

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4.95

Based on 16,786 reviews, last reviewed 16th May 2026

99600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A good word from a family member. Having heard from a family member about StepChange. I was having problems with my bank at the time, and getting my debts paid to not only my bank but ... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16786)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

non judgemental advice

listens to your issues and even help to recognise issues you did not think of, very reassuring. Reviewed on: 18th July 2023

Exceptional Service

The service I received from all the staffs excellent. Throughout the process of setting up the Debt ManagementPlan, all the staffs I spoke with talked me through the process explicitily. I had a lot of confidence in their advice and after setting up the plan, my mind is now at rest. I am no longer worried and having sleeplessnightsabout my debts. I am really gratefully for their help. Reviewed on: 18th July 2023

Helped immensely.

Realising my debts were getting out of control I contacted Step Change and they went through my options, its was really straight forward for me to put a plan of action in place that was affordable to me and to be able to see a way out of crippling debt. As so many have said I only wish I'd contacted them sooner instead of stressing for months on end. Reviewed on: 18th July 2023

Fantastic

Became money troubled a few years ago and finally got in touch with StepChange. Absolutely should have done it well before I did. They advised and calculated everything for me and took off a lot of pressure from me. This week I became debt free and can’t thank StepChange enough. Highly recommend Reviewed on: 18th July 2023

Breathing space and more

Very helpful straight forward and not condescending in any way. They keep you updated at all times Reviewed on: 17th July 2023

Totally satisfied

Really helpful and pleasant at such a difficult time for me Reviewed on: 17th July 2023

after feeling very stressed due to finacial difficulty I turned to step change for help

not knowing where to go for help, I was told about Step Change I was very law and poorly not knowing which way to turn the staff are amazing and always try to put me at ease. I am so grateful to step change for their continued support. Reviewed on: 17th July 2023

Once upon a time.

This story is about acknowledging and overcoming your debt. A journey when all the odds are against you but with StepChange as a companion you will only ever better yourself and strive to be free… Reviewed on: 17th July 2023

Dmp

Excellent service sympathetic and very helpful. Was so glad I called them took the weight of the world off my shoulders. Reviewed on: 17th July 2023

Life Saving Company

Step Change has changed and saved my life! They were all extremely kind, helpful and understanding with all my dealings, never judged me and always made me feel safe in sharing very sensitive information. They all deserve a medal! Can not recommend them enough! Thank you, thank you, thank you!! Reviewed on: 17th July 2023

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