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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16798 reviews)

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4.95

Based on 16,798 reviews, last reviewed 18th May 2026

100150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental, easy to talk to Non judgemental, easy to talk to, I didnt have to feel ashamed anymore, just the facts and the solutions. Emails take a while to be replied to but the... Read more Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16798)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

They are brilliant they helped me.

I was struggling with my debts for the last 18 months. I was only able to pay the interest, but it left me short every month. it was so bad I didn't have anything left for other bills or food I was living on cheap food from the supermarket like beans on toast reduced meals sometimes nothing because I couldn't afford it, I was making myself ill, I am already ill I have bladder cancer. angina and kidney disease I needed proper food not rubbish. 18 months ago I was comfortable I wasn't missing anything and was able to afford all my bills and live properly, I was scared that people would judge me and shout at me for getting in such a mess I just kept paying the interest to keep them off my back I was going out of my mind so I phoned c. a. b. They put me in touch with stepchange they was fantastic they helped me budget my money I got in touch with the creditors to let them know what i was doing they was all fantastic they did not judge me and offer me as much help as I needed until I got onto debt management scheme, stepchangedid the rest I can't praise them enough, the creditors are happy, I have money to live on I can do a proper shop pay my bills and my creditors, thanks to stepchange they have helped me so much thank you.. Reviewed on: 14th July 2023

Peace of mind service

I was getting so worried about my debt not sleeping knowing things were only going to get worse. I took the plunge and rung step change they were so helpful non judgemental and put me at ease. They are really there to help. I'm now all set up sleeping better and would highly recommend them Reviewed on: 14th July 2023

Life Savers

Phenomenal, kind, helpful staff. Excellent advice. Just couldn’t of carried on without them! Reviewed on: 14th July 2023

great help

every supportive sand approachable Reviewed on: 14th July 2023

Excellent service

Non judge mental , will help you with all your debt problems , excellent service Reviewed on: 14th July 2023

Just the help I needed at a very challenging time

Step change has been so simple, straightforward and easy to use. I was in a very difficult position financially with costs escalalting uncontrollably and I could no longer afford my payments. With the help from Step Change I have been able to take control, make the payments I can afford and gte my finances back on track. In a few more years I will have paid off all my debt and be debt free. Thank you Step Change, a real life saver. Reviewed on: 14th July 2023

They are Fantastic & Help you every step of the way.

Step change certainly has changed our life's for the better, We couldn't of done it without there help & encouragement. They are so helpful & really easy to talk to. They talk you through each step of the way either on the phone or through email or text. Please do not leave your bills to late as we did. Contact Step Change. Reviewed on: 14th July 2023

100 % perfect

100% perfect service service in what was a really difficult time, and they helped so much couldn’t do any more for you thank you Reviewed on: 14th July 2023

Amazing service!!

Step change made it really easy to arrange my debt management plan. They took time to explain things in an easy to understand way. It was relatively straighf forward to set up and the advisors were patient and made me feel it ease. I feel that a weight has been lifted off my shoulders and that's all thanks to step change. Reviewed on: 14th July 2023

An enormous support in managing my debts

I got into debt when my work dried up. I survived for a couple of months on credit cards. Unsurprisingly I got to the point where I could no longer afford the monthly repayments. Step Change proved a huge support with helpful and knowledgeable options. I would recommend them to anyone who is struggling with a debt problem. Reviewed on: 14th July 2023

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