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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16783 reviews)

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4.95

Based on 16,783 reviews, last reviewed 16th May 2026

99450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great Charity After years of sleepless nights worrying about money troubles, we are now on track to pay off our debts gradually. so glad we contacted Stepchange, th... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16783)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Simply the Best!

When I was down Step Change came to my rescue and really stepped up to the plate. I found customer services friendly and did all they could do to help find a solution. They patiently talked me through everything I needed to do and between us they came up with a solution. As a result I feel like I am back in control of my finances. Thank you Step Change for all you have done and continue to do. Reviewed on: 13th July 2023

helped me get right on track very grateful

my sister told me to go to stepchange so i did i did have a few problems at first but was soon sorted out by the manager brilliant service would recommend to anyone who has debts and are worried and i got all the help needed thankyou Reviewed on: 13th July 2023

Absolutely amazing

I was drowning .. didn't know who to turn too and then I came across Step Change and they changed my life Reviewed on: 13th July 2023

Trustworthy, reliable and helpful

This is a company that gives you help at a time when you need it the most. Reviewed on: 13th July 2023

Fantastic Friendly Service

The staff I have spoken with are amazing. They are Non Judgmental, friendly, helpful and extremely supportive and understanding of my situation. I have been able to get a solution to my problems with the help of step change, I was initially so disappointed in myself that I had got into a situation which I felt there was no end to but after discussing the situation with step change staff I found that there was an answer, they have assisted me all through the process and I now feel so much better about things. I would recommend Step Change to anyone who is experiencing the same problems as I was. Thank you so much for your patience and ongoing support. I wish you all well for the future. Reviewed on: 13th July 2023

Saved my sanity

From the very first conversation they took off the pressure I had been under for nearly 2 years and would have been for a lot longer. Reviewed on: 13th July 2023

Accessible

Step change have helped me so much . They have lifted a burden which was impacting on my mental health. They were , accessible in every way Reviewed on: 13th July 2023

Breast plate of Faith

Step change rescued me from falling into a Pit of misery. Reviewed on: 13th July 2023

Saved me!

I was getting further and further into debt and was maxed out on three credit cards. Until my health deteriorated and covid I was managing just. I lost one of my jobs during covid and due to ill health couldn't work full time. My mortgage was over half my salary, and I live alone. With council tax and heating I had nothing left. I was just paying the minimum payments then putting more stuff on credit cards. Step change helped me with a debt management plan, and though I still have little money for anything other than bare essentials, I can see a light at the end of the tunnel. Reviewed on: 13th July 2023

Life changing

Everything was so easy and straightforward,the relief is unreal to know I'm on top of it all and my debts are still being paid.thank you so much. Reviewed on: 13th July 2023

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