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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16791 reviews)

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4.95

Based on 16,791 reviews, last reviewed 17th May 2026

99800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent Brilliant service always there to help Reviewed on: 17th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16791)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Brilliant Service

Can comment step change enough for the care, commitment and altogether professionalism on the way they have supported me in a very difficult time in my life. Ongoing continued help and support with regular updates. Always a friendly voice at the end of the phone. Reviewed on: 13th July 2023

Fantastic

Great company they have helped me alot to sort things out. Very friendly service and great advice from them.. Reviewed on: 13th July 2023

Peace of Mind

Step Change have been a breath of fresh air in a challenging time. They've been so helpful on an ongoing basis, and have helped me to see the light at the end of the tunnel. I feel so much better now that they're assisting me. Reviewed on: 13th July 2023

Amazing service

Amazing service 100% helped me out with my dept before it really got out of hand found all the creditors were fine with my dept plan due to the back up from Step Change best doing it by the book and not putting it off before all the dept letter start arriving .up front but the hard part is admitting to yourself you have a problem but the right help is out there so please contact Step Change first.Be the best thing you will do to have sleepless nights .nothing to be ashamed off to .Thank you Step Change Reviewed on: 13th July 2023

Being able to breathe again

StepChange helped me to gather all my debts into one payment plan that I can afford comfortably whilst giving me the ability to still do the things I can about such as buying gifts and going to the gym. The most incredible part is that this is done completely free of charge so every penny is spent directly on paying off my debts. Reviewed on: 13th July 2023

Definitely recommend

They have been very helpful in getting me sorted Reviewed on: 13th July 2023

Great

Step change is fantastic literally saved my life from the 1st phone call like most people I hid my head in the sand until I was at my wits end phoned step change and they sorted all my debts out to 1 affordable monthly instalments and kept me informed every step of the way definitely recommend this company to other people Reviewed on: 13th July 2023

Life saver

I struggled on for so long and was drowning but step change are amazing ….. they helped me out so much with every little detail and made my debts more manageable. I just wish I had plucked up the courage to ask for help earlier Reviewed on: 13th July 2023

Highly Recommended

Very professional and understanding, no judging over your situation that you are in. They made me feel very comfortable talking about my situation. Reviewed on: 13th July 2023

Amazing

Step change have saved me from a very difficult and stressful situation. Their process is as painless as it can be, and they took time to understand my situation with knowledge and compassion Reviewed on: 13th July 2023

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