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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18662 reviews)

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4.92

Based on 18,662 reviews, last reviewed 12th Jul 2026

126033% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent support. Excellent support. Extremely compassionate understanding and kind people Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18662)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Helpful, Empathic would and have recommended.

They were very knowledgeable and they helped me and are still helping me, giving plenty of advice when I have contacted them to find the best solutions to my queries. I have had such good service that I have even recommended them to friends and family in their time of need. Reviewed on: 1st May 2024

At 70 , I had made a bit of a mess of my money

At 70 , I had made a bit of a mess of my money , getting some £30K down . SC looked at the detail and put me on the corrective path ; although it will still take 5 years . Reviewed on: 1st May 2024

Impartial and Unjudgmental

I was at my wits end, didn't know what to do. I was under so much pressure it made me ill. I contacted Stepchange who were so helpful and listed my options, one of which I took and since then life has been a bit easier. Reviewed on: 1st May 2024

Debt free after 10 years !!

From the beginning to now only two payments from being debt free we cannot thank StepChange enough for all the help over the years especially during a period of very bad health of my husband and being unable to work. They contacted our creditors to reduce our payments until he was fit to work again. Anyone who thinks they can’t see a way out of debt do not go to debt management company as they will take more money off you. StepChange will help you get debt free even if you owe a lot like we did. Reviewed on: 1st May 2024

Very helpful pointed me in right direction

Very helpful pointed me in right direction Reviewed on: 1st May 2024

Easy to arrange.

Easy to arrange. Made me feel at ease Reviewed on: 1st May 2024

Weight off my mind.

Weight off my mind. Helpful staff Reviewed on: 1st May 2024

Stepchange have helped me, without them my mental he...

Stepchange have helped me, without them my mental health would have deteriorated. They supported me in sorting my finances out. When I call they are always helpful and polite Reviewed on: 1st May 2024

Really great help and experience advisers, really ma...

Really great help and experience advisers, really made me feel comfortable during a really bad time Reviewed on: 1st May 2024

Absolutely amazing service

They helped me get my finances back on track. Reviewed on: 1st May 2024

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