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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16770 reviews)

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4.95

Based on 16,770 reviews, last reviewed 15th May 2026

98800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Super way to sort your problems . Super way to sort your problems . Surprisingly easy. Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16770)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Lifeline

I am disabled and have found life so hard over the last three years, the cost of living just about finished me. I was drowning in interest fees and higher heating and food Bill's, step change helped me work out a payment plan that I could afford on my disability benefits. I was crippled with anxiety and depression they took me step by step asking whether I was ok to carry on even talked to my daughter on my behalf. I owe everything to them life is still hard but I feel more like I can manage each day. Once again I can't thank the team enough they have saved me. Reviewed on: 13th July 2023

Peace of mind

Fantastic people with great knowledge after dealing with Step change I slept a lot better with the brilliant advice I was given with dealing my debt Reviewed on: 13th July 2023

Supportive, helpful, effeceint, understanding

Step Change is always easy to work with, transparent, and super supportive. Can't recommend the organisation highly enough Reviewed on: 13th July 2023

Step change are fantasticc

Lovely people, great charity, very knowledgeable Reviewed on: 13th July 2023

Step Change- Life Saver

I was on the verge of suicide after being defrauded and went into a huge debt, till I was recommended to Step Change. The advisors are very kind and supportive and non judgemental. THANK YOU STEP CHANGE Reviewed on: 13th July 2023

Wonderful people helping hand

Step2Change saved my life They helped me to stabilise my finances and for me to get back on my feet I would recommend them to anyone who is struggling Reviewed on: 13th July 2023

Helped me Sleep at night

Getting help from Step Change helped me sleep at night, after months of worry over debts. Reviewed on: 13th July 2023

Step Change - Excellent

After struggling to manage my debts for a long time I finally turned to Step Change. Within a short period of time just and a few really understanding phone calls, my debt plan was in place, my creditors were off my back and I could start to open my post and emails again without holding my breath every day. Can never thank them enough. Reviewed on: 13th July 2023

Amazing

Don't know what i would have done without stepchange. Amazing people who work so hard on your behalf. Reviewed on: 13th July 2023

Really helpful

Great advice with helpful call handlers, if you're in the doodoo they'll more than do do. You get the idea. Reviewed on: 13th July 2023

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