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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16768 reviews)

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4.95

Based on 16,768 reviews, last reviewed 15th May 2026

98700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very good at explaining the process in simple terms... Very good at explaining the process in simple terms and great customer support Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16768)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Excellent

Excellent service,friendly helpful staff Reviewed on: 13th July 2023

Amazing service by amazing people.

I would just like to say how amazingly helpful Step Change have been to my wife and I. My wife was diagnosed with breast cancer February 2023. With this we had to accept the poor financial situation we were in.From start to finish Step Change have been great.They explained everything and we’re patient and sympathetic with our predicament. I wouldn’t hesitate to recommend Step Change to anyone experiencing financial difficulties,like us. Very best,Joseph and Dawn Smith Reviewed on: 12th July 2023

Life changing

Extremely glad I plucked up the courage to approach Step Change, I can relax knowing my debts are being paid off at a rate I can afford. Yes, it's going to be tough living on a smaller amount each month, but I was willing to sacrifice. I just wish I applied sooner. They are so well organised too, highly recommended, there should be more help out there like this. Reviewed on: 12th July 2023

Great company

Great company, easy to get set up and contact if needed. Reviewed on: 12th July 2023

Life savers

Absolutely fantastic, no way we could have handled it without them. Forever grateful. Reviewed on: 12th July 2023

No1 Debt management company ever

I was with another debt management company to start off with, but the stress did not go away. Not only did they charge a fee, my debts seemed like they weren't going down. I switched to Step Change and immediately I can see the difference in my debts balances. There is no monthly fee to manage my debts for me. I can also make changes to my debt plan online by adjusting my finances or my affordable monthly payments. Reviewed on: 12th July 2023

Excellent service

Overall very happy with my outcom Reviewed on: 12th July 2023

Fabulous customer service

Great customer service and understanding with compassion Reviewed on: 12th July 2023

Outstanding service

Step change helped me get my debts in order and set up a manageable payment plan, without their service I would be in an unimaginable situation. They deserve this award for the service they provide. Reviewed on: 12th July 2023

Heartfelt Review for Exceptional Debt Management Services

I am writing this letter to express my utmost satisfaction and gratitude for the exceptional debt management services provided by your organization. As a valued client, I have experienced nothing short of excellence throughout my entire journey with StepChange, and I wanted to take a moment to share my positive experience. From the moment I reached out to StepChange seeking debt management assistance, I was greeted with professionalism and empathy. The team at StepChange displayed a genuine commitment to helping individuals like me overcome financial challenges and achieve a healthier financial future. One aspect that truly sets StepChange apart is the personalized approach to debt management. Instead of providing generic solutions, your knowledgeable and compassionate staff took the time to understand my specific financial situation. They patiently listened to my concerns, analyzed my debts, and tailored a comprehensive debt management plan that was both realistic and effective. Throughout the entire process, I felt supported and well-informed. The team at StepChange provided regular updates, ensuring that I was aware of the progress being made towards my debt repayment goals. Their prompt responses to any queries or concerns demonstrated a high level of commitment to customer satisfaction. I would also like to commend StepChange for its commitment to financial education. The educational resources and guidance provided along the way empowered me to make informed decisions about my finances, develop healthy spending habits, and avoid falling into debt traps in the future. The financial knowledge and skills I gained through your assistance have had a profound impact on my life beyond just debt management. Lastly, I would like to express my appreciation for the integrity and transparency demonstrated by StepChange. Throughout our partnership, I never encountered any hidden fees or unexpected surprises. Your commitment to ethical practices and clear communication further reinforced my trust in your services. In conclusion, I cannot recommend StepChange.org enough. Your dedication to client success, personalized approach, financial education, and unwavering integrity have made a significant positive impact on my life. I am grateful for the assistance I received and the peace of mind that comes from having a trusted partner by my side on my journey to financial freedom. Please extend my heartfelt thanks to the entire team at StepChange. Your exceptional services have truly made a difference, and I am confident that many others will benefit from your expertise in the years to come. With deepest gratitude, Steve N Reviewed on: 12th July 2023

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