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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16793 reviews)

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4.95

Based on 16,793 reviews, last reviewed 17th May 2026

99900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange have helped financially and mentally Stepchange have helped me reduce my debt with affordable payments. I used to do phone reviews annually but now I do them online. I can easily access a... Read more Reviewed on: 17th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16793)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

Such an easy process

From start to finish everything was explained in detail,,with no judgement and intimate compassion. It was really easy. I have Parkinson’s disease and sometimes I find it difficult to talk well on the phone. There was no rushing, just understanding and patience! Reviewed on: 13th July 2023

Brilliant service

Wonderfully helpful staff, show empathy without pity. Really good customer service. Can't fault them. Easy to contact. Easy to talk to. So helpful. Reviewed on: 13th July 2023

Helpful and supportive

Step changed advised and supported me through a very stressful period Reviewed on: 13th July 2023

Customer satisfaction

Process was easy and quick to set up. Reviewed on: 13th July 2023

Friendly and very supportive

Step Change is the company that help me most when I don’t know what to do. They help me in every way that they could, what ever circumstances i have. They are willing to support me up to the very end. Thank you Step Change. God bless the company. Reviewed on: 13th July 2023

Amazing help

Thanks you for helping me fight my debt. There's hope for me now. Grateful Reviewed on: 13th July 2023

Amazing

Thanks to stepchange I am able to breathe easier without worrying about debt especially how badly the cost of living has had on everyone, the people I have spoken to were very helpful, compassionate and I am so greatful to them for helping me, we need more amazing people like the ones who work here. Thank you. Highly recommended. Keep up the good work. Reviewed on: 13th July 2023

Kind, helpful, listen

They was very helpful they listen, and out me on the right path would recommend anyone in money worry just talk to these people thank you xx Reviewed on: 13th July 2023

The go to debt management charity

I not going to pretend doing all the administrative work to assess the level of your debts is easy, but once that out of the way, step change talk you through all the possible options, what best for you and best of all implement the plan, a truly exceptional service, can’t recommend it highly enough Reviewed on: 13th July 2023

Debt helper

The best support,customer care and advise. Reviewed on: 13th July 2023

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