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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

When I started to use Stepchange for my debt managem...

When I started to use Stepchange for my debt management plan it was like a large brick had been lifted of my back. Gone was the frustration of trying to manage my debts myself. A huge relief, and I started to live again. Reviewed on: 1st May 2024

They helped me deal with creditors that were refusin...

They helped me deal with creditors that were refusing to help. I Went from stressing about money all of the time and now I can afford to pay everyone an affordable amount and still live. Reviewed on: 1st May 2024

I felt that I could breathe for the first time in ages

They were very supportive and amazing in terms of explaining the next steps. I felt I could be open and honest and not ashamed. Reviewed on: 1st May 2024

Brilliant .

Every contact has been reassuring and supportive. A brilliant team Reviewed on: 1st May 2024

Don’t know who to call!!! , call StepChange

I don’t know where to start, StepChange helped my son , so it was thanks to him that I contacted StepChange.I can’t thank you and your support team enough. over a period of a few days your team talked me through everything and every step I would need moving forward, at last I had faith and I could sleep at night. So if you’re having a tough time with your finances and your circumstances have taken a turn for the worst, give StepChange a call . Reviewed on: 1st May 2024

Life savers

I was made redundant unexpectedly a month before start of Covid and had no hope of getting a job due to lockdown. The debts were suffocating me and I started suffering with depression with suicidal thoughts. Due to the stress my daughter was diagnosed with eating disorder as well and the prognosis looked very bleak. Once I contacted step change things started looking up. The customer service is ne t to non! Everyone has been very understanding and reassuring. I really don’t know what I would have done if step change wasn’t there for us. Reviewed on: 1st May 2024

Mac help

Needed help and stepchange were there for me from start they helped me sort my debt out from the start Reviewed on: 1st May 2024

Been with this company many years now.

Been with this company many years now. They have always. Been helpful and informative. Online website is easy to use.Excellent company. Reviewed on: 1st May 2024

Stepchange are amazing.

Stepchange are amazing. Very supportive, kind and knowledgeable. I needed a lot of support to help get me out of debt. They changed my life. Reviewed on: 1st May 2024

Totallly helped me when I was in need of someone to...

Totallly helped me when I was in need of someone to explain and listen I can’t fault these people thank you so much Reviewed on: 1st May 2024

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