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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16776 reviews)

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4.95

Based on 16,776 reviews, last reviewed 15th May 2026

99100% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Changed my Life Made my life so much easier, really took a massive weight off my shoulders knowing that my debts are being paid slowly. I did the debt management plan... Read more Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16776)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Reach out

Of course being in debt is tough , and opening up to someone about it can be tougher. NEVER feel embarrassed and never be afraid to reach out and ask for help. Step Change will stand by you , offer advice and non judgemental support. The first step is always the hardest , but don't be afraid , you are not alone. Reviewed on: 11th July 2023

Stress Free & Helpful

The whole process was stress free and I felt like a weight had been lifted. Kept in touch throughout the process by email and when I rang to update details the member of staff was so helpful and friendly. Easy company to deal with. 5 star service. Reviewed on: 11th July 2023

Amazing

So helpful and makes me feel more relaxed and less stressed about my debts. Reviewed on: 11th July 2023

Very Helpfull people

They always made me feel at ease explained every thing how they could help me they came up with a Solution which they now manage for me They are a Top First class company Reviewed on: 11th July 2023

Brilliant Service

The service is easy to use and every person I have dealt with has been friendly and helpful. This fantastic charity needs more funding to continue helping people like me get their life back on track. Reviewed on: 11th July 2023

Amazing and kind people

StepChange are so helpful and really care about making a difference to people who are struggling, highly recommend if you are worried about money and debt Reviewed on: 11th July 2023

Faultless & So Helpful

Step-Change have been amazing to deal with. From the start they have helped make a very difficult & stressful time easier to manage. Their advice and communication is superb and I can't thank them enough for helping us navigate some tricky financial times. Reviewed on: 11th July 2023

Makes me feel at ease

I have used StepChange for the last year and they have been great. They are great at communicating and have helped me relieve my anxieties. I'd recommend them to everyone I know. Reviewed on: 11th July 2023

I recommend it to anyone who has money problems.

At the beginning of cooperation, I was skeptical about helping with my debts, but when I decided to cooperate, I quickly found out that it is a professional company and will help solve my problem. Professional service and very easy communication. My rating 10/10. 100% recommend to everyone. Reviewed on: 11th July 2023

Understanding and compassion, customer service agents.

When drowning under the weight of payday loans, which I thought was a good idea at the time, something to help prop up life during lock down, due to reduced hours, and existing credit cards and bills to pay etc!!! I quickly became unstuck fast, overwhelmed with stress and anxiety, I really didn’t have a clue what to do, apart from sink in the quicksand or cost of living quagmire!! that I found myself stuck in. Luckily, a friend suggested using this service, I’m so glad I did, I was chasing my tail getting nowhere fast, well apart from into more debt. I finally feel like the weight has been lifted off my shoulders, I’m less stressed and so grateful for the help from the step change advisers and the service you have to offer. I’d 100% recommend using this service to anyone who needs help to become unstuck. Its not a scam, no hidden costs or cowboys trying to talk you into something that could make matters worse. The debt management plan I set up has turned this issue around for me.. Thank you so much. N.S Reviewed on: 11th July 2023

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