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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16789 reviews)

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4.95

Based on 16,789 reviews, last reviewed 17th May 2026

99700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

takes the load off and is very straight forward takes the load off and is very straight forward Reviewed on: 17th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16789)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

It took a while sorting, but we got there.

They did/are doing a superb job. Can't fault their services. Reviewed on: 11th July 2023

Amazing support

Step change have been very supportive helping me to enter into an agreement to manage my debts. The advisors are helpful, knowledgeable and friendly. I would recommend them 100% Reviewed on: 11th July 2023

No stress, no hassle

I really recommend DMP from Step Change. My life has changed for better, I will pay off my debts without stress! Reviewed on: 11th July 2023

Reach out

Of course being in debt is tough , and opening up to someone about it can be tougher. NEVER feel embarrassed and never be afraid to reach out and ask for help. Step Change will stand by you , offer advice and non judgemental support. The first step is always the hardest , but don't be afraid , you are not alone. Reviewed on: 11th July 2023

Stress Free & Helpful

The whole process was stress free and I felt like a weight had been lifted. Kept in touch throughout the process by email and when I rang to update details the member of staff was so helpful and friendly. Easy company to deal with. 5 star service. Reviewed on: 11th July 2023

Amazing

So helpful and makes me feel more relaxed and less stressed about my debts. Reviewed on: 11th July 2023

Very Helpfull people

They always made me feel at ease explained every thing how they could help me they came up with a Solution which they now manage for me They are a Top First class company Reviewed on: 11th July 2023

Brilliant Service

The service is easy to use and every person I have dealt with has been friendly and helpful. This fantastic charity needs more funding to continue helping people like me get their life back on track. Reviewed on: 11th July 2023

Amazing and kind people

StepChange are so helpful and really care about making a difference to people who are struggling, highly recommend if you are worried about money and debt Reviewed on: 11th July 2023

Faultless & So Helpful

Step-Change have been amazing to deal with. From the start they have helped make a very difficult & stressful time easier to manage. Their advice and communication is superb and I can't thank them enough for helping us navigate some tricky financial times. Reviewed on: 11th July 2023

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