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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16778 reviews)

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4.95

Based on 16,778 reviews, last reviewed 15th May 2026

99200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Taking the stress out of money worries Stepchange took all the stress out dealing with my debts I did not know where to start and they dealt with my debtors, hacing financial difficulties i... Read more Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16778)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Excellent Company Really Helpful

I must say I have had nothing but positive experience with this company really helped me out loads no matter how much you struggle they are always there to support you. I had over £5000 worth if Debts and thanks to Step Change I only have £1900 left to repay. I think many more people would benefit from Step Change it's shame not many know about support that exists for them and they choose to ignore warnings and debt letters. I will be clear of all my debts by November this year and start fresh new year with no debts and new me. Thank you StepChange Reviewed on: 10th July 2023

Got our lives back

Step Change does an amazing job helping people to get their lives back, removing worries and bringing a calm to a debt situation. Reviewed on: 10th July 2023

Fabulous service

Step Change have provided a fabulous service and helped me get debt free within 6 months. They were friendly, easy to talk to and very helpful. I would recommend anyone with financial problems to use Step Change! Reviewed on: 10th July 2023

Brilliant

Very helpful and understanding of your circumstances. Would reccomend to any1 that needs help with debts Reviewed on: 10th July 2023

Life saviour

The whole process so far has been handled so professionally and with respect and care. Thank you Step change Reviewed on: 10th July 2023

Helpful and reassuring.

I had been struggling with debt for several years, mostly due to an abusive ex partner. It took me some courage to start the process with Step Change but, they were so amazingly helpful, discussing the finer details with me and encouraging me to ensure I had enough to live on after their payment is taken each month. Their expertise is second to none and I urge anyone who is considering a debt management solution to speak to these people first. Reviewed on: 10th July 2023

Life Changing

The support to get my debts on track and manageable has been life changing. Its gave me great control and has helped my mental health so much, i can't thank them enough. The way they helped both online and by phone was brilliant - not patronising or judgemental, just supportive and helpful. it wasn't complicated and once everything is set up - it just runs smoothly so your don't have to worry. Its Free, some companies try and charge you and take a fee - but it was all free and i have an end date to becoming debt free. An amazing service. Reviewed on: 10th July 2023

Great service

Staff where very helpful and friendly, talked me through everything and made it all very easy to understand...sent all papers work through email when they said they would ..give me time to read through everything and where there to answer questions..would highly recommend them as they take all the stress away .. great service overall Reviewed on: 10th July 2023

Best thing I ever did

This company is a life saver. The people who you speak to are kind patient and very knowledgeable. They helped me through it all, not just about my debt, but my health as well, informing me of different charities and suchlike that could help. Anyone with money troubles I would not hesitate in recommending StepChange. Reviewed on: 10th July 2023

In debt

With no where to turn and no idea what to do things where getting so difficult to keep things together ,then these guys took all the pressure away straight away from the very first phone call ,they reassure you ,help you ,and life starts again where each day you can see the light ,come up with some great options and help you to find the right one for you ,all the people you speak to very helpful and very nice ,recommend to anyone that may be in this situation. Reviewed on: 10th July 2023

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