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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Step change a brilliant service

Step change is so easy to contact they give a excellent service and advice dealing with issues that you may have very quickly Reviewed on: 1st May 2024

Excellent Service

StepChange has helped me with my problems and worries. I will recommend StepChange to my family and friends. Reviewed on: 1st May 2024

Stepchange have always been kind and helpful,they ha...

Stepchange have always been kind and helpful,they have also reduced my worries in regards to monies i owe,non judgemental and super understanding Reviewed on: 1st May 2024

best move you ever make

I contacted stepchange nearly 5 years ago owing more than £15,000, they supported me to make a debt plan and helped contact all of my creditors. I will be debt free in July. Reviewed on: 1st May 2024

Absolutely amazing!

Absolutely amazing!! Started with thousands of debts and now it’ll be gone by next year! The people who work at Stepchange are kind, non judgemental and so helpful! I would recommend coming to step change for support if you ever need it. It’s helped not only my financial wellbeing but my mental health and I will forever be grateful for finding them Reviewed on: 1st May 2024

Without them I don’t know where we would be.

Without them I don’t know where we would be. They helped us get on top of our finances after they were impacted by Covid Reviewed on: 1st May 2024

I would tell anyone be brave and take the step to ge...

I would tell anyone be brave and take the step to get help. Everyone I spoke to the first few weeks were so so helpful they literally saved me I didn’t know where to turn I was helped every step of the way . Reviewed on: 1st May 2024

Extremely helpful, stress free, dealt with all my cr...

Extremely helpful, stress free, dealt with all my creditors, I just have to make my monthly payment. Reviewed on: 1st May 2024

Big Brother When Needed

StepChange was like a senior member of the family and took on all burdens, and offered a workable solution. Reviewed on: 1st May 2024

Fast friendly service very professional and caring

Fast friendly service very professional and caring Reviewed on: 1st May 2024

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