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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16813 reviews)

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4.95

Based on 16,813 reviews, last reviewed 19th May 2026

100850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very long telephone waits, but vital support. Very long telephone waits, but vital support. Reassurance and help throughout the process, fears allayed, but they need to be given more resources to... Read more Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16813)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Helpful and reassuring.

I had been struggling with debt for several years, mostly due to an abusive ex partner. It took me some courage to start the process with Step Change but, they were so amazingly helpful, discussing the finer details with me and encouraging me to ensure I had enough to live on after their payment is taken each month. Their expertise is second to none and I urge anyone who is considering a debt management solution to speak to these people first. Reviewed on: 10th July 2023

Life Changing

The support to get my debts on track and manageable has been life changing. Its gave me great control and has helped my mental health so much, i can't thank them enough. The way they helped both online and by phone was brilliant - not patronising or judgemental, just supportive and helpful. it wasn't complicated and once everything is set up - it just runs smoothly so your don't have to worry. Its Free, some companies try and charge you and take a fee - but it was all free and i have an end date to becoming debt free. An amazing service. Reviewed on: 10th July 2023

Great service

Staff where very helpful and friendly, talked me through everything and made it all very easy to understand...sent all papers work through email when they said they would ..give me time to read through everything and where there to answer questions..would highly recommend them as they take all the stress away .. great service overall Reviewed on: 10th July 2023

Best thing I ever did

This company is a life saver. The people who you speak to are kind patient and very knowledgeable. They helped me through it all, not just about my debt, but my health as well, informing me of different charities and suchlike that could help. Anyone with money troubles I would not hesitate in recommending StepChange. Reviewed on: 10th July 2023

In debt

With no where to turn and no idea what to do things where getting so difficult to keep things together ,then these guys took all the pressure away straight away from the very first phone call ,they reassure you ,help you ,and life starts again where each day you can see the light ,come up with some great options and help you to find the right one for you ,all the people you speak to very helpful and very nice ,recommend to anyone that may be in this situation. Reviewed on: 10th July 2023

brilliant service

they have been amazing they are so helpful and non judgemental they help you to find the best way to resolve your debts that you don't feel you cannot live Reviewed on: 10th July 2023

amazing charity

step change is an amazing charity they have really helped my situation and taken the load of stress from myself. would highly recommend step change they are the best free debt advice you can get. Reviewed on: 10th July 2023

Life changing

My life is worth living now I am free off debt, it was out off control and then I got in touch with step change, the staff are amazing and helped me so much, it's good to have some one to talk too.... Reviewed on: 10th July 2023

Excellent Advice

Stepchange were so helpful and allowed me to move on with my life with the confidence that matters were managed properly giving me room to breathe again!! Reviewed on: 10th July 2023

Understanding, Patient, Fast Acting

I have had a fantastic experience with Step Change. Spent a couple of hours talking through a solution in the form of a payment plan. they then dealt with the creditors directly. All I have to do is meet the monthly payment. No issues at all. Reviewed on: 10th July 2023

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