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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16785 reviews)

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4.95

Based on 16,785 reviews, last reviewed 16th May 2026

99550% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange. An end to the worry of being in debt. StepChange were very helpful in sorting out my payments to my creditors. The budget review helped me to see the funds I had available to pay towards m... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16785)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Supportive and friendly

Stepchange have helped me with my depts so much , they have been understanding, helpful and friendly. I feel like a weight has been lifted by getting their help. Thank you stepchange Reviewed on: 9th July 2023

The answer to your financial worries.

I had several credit card debts that were adding interest so I was unable to get my financial affairs in order. I was advised to contact Stepchange and they have put me on a Debt Management Plan. I would recommend them to anyone who is struggling with managing their finances. Reviewed on: 9th July 2023

Huge relief and help with debt

Step change were a massive help and relief with my debt situation. I was really struggling and they were able to help me to rationalise my debt and make a single debt management plan payment a month. Reviewed on: 9th July 2023

Save my life

They do not judge, not ask more than should know,very professional support Reviewed on: 9th July 2023

The help I needed.

It took me a long time to accept I needed help, From first contact with StepChange, the staff were so helpful and guided me through the process, 6 months later and life is less stressful now. Still a long way to go but I will make it thanks to the support. Reviewed on: 9th July 2023

Excellent service

Unfortunately due to unforeseen circumstances I have had to use Step Change for the second time in 18 years due to the rising cost of living! It is a weight of my mind to know they are there to help! Reviewed on: 9th July 2023

Step Change Charity

I am totally impressed with their totally Professional service. They're helpful and approachable. This is a company that doesn't judge and really give the best advice on taking the right solution. Reviewed on: 9th July 2023

Advice and Practical Help

Step Change offered personal and appropriate help and advice that enabled me to look clearly at my monthly budget and to facilitate a way to manage my debts. An invaluable service. Reviewed on: 9th July 2023

Such a relief

Step change have changed our lives, they took care of everything with creditors and set up an affordable and stress free payment to pay off debts which had spiralled out of control. I don’t know what we would have done without them and we will never get in that situation again. We are so great full that there is a service that helps people like us when needed. Thank you Reviewed on: 9th July 2023

Best company

When I contacted step change I felt I was at my lowest point, I was scared that I'd be judged because of my debts. How wrong I was, the advisor was kind and understanding and made me feel at ease, we had an in-depth conversation and compiled all the information together, the advisor kept me informed at every point of what they were doing sent me emails to remind me of what I needed to do as, due to my poor health and surgeries my short term memory is the worst,. By the end of the consultation I was relieved and actually felt proud of myself as I was no longer burying my head in the sand. Step change send me a statement every month, my repayments are manageable, they even sent me template letters to send to the debtors that couldn't be included and they completed an application on my behalf to "breathing space" which, until my initial contact with the company, I knew nothing about! I have already recommended step change to friends and family, and for the first time in what feels like forever, I can see a distant light at the end of the very dark tunnel I was in. Reviewed on: 9th July 2023

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