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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16786 reviews)

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4.95

Based on 16,786 reviews, last reviewed 16th May 2026

99600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A good word from a family member. Having heard from a family member about StepChange. I was having problems with my bank at the time, and getting my debts paid to not only my bank but ... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16786)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Fantastic caring company

Absolutely 10/10 for service and the staff are so caring. Reviewed on: 9th July 2023

Fantastic

When my autistic daughter lived with a partner she paid money rowards bills only to find on separation he hadn't paid them. We were sick with worry. Step change completely sorted the whole problem and are so helpful every step of the way. We can now sleep at night and are stress free. Thank you step change. Reviewed on: 9th July 2023

Very highly recommended

This charity has been a big help to myself and could be life changing for individuals , I would highly recommend this company. Reviewed on: 9th July 2023

Made me feel like I was not the only one worrying about my dept

Any one I spoke to were so helpful realy helped me sort every thing out Reviewed on: 9th July 2023

Helpful

Stepchange is an amazing company who have the capacity to help with your financial situation. Reviewed on: 9th July 2023

A lifeline!

I fell on hard times after my wife left and I lost an entire income. Step Change were both compassionate and caring but, worked out an entire plan which enabled me to manage my finances going forward and, crucially, alleviated all of my worries during this taxing and emotional time. I have nothing but praise for this invaluable company. Reviewed on: 9th July 2023

Amazing

Helped me so much with very little effort! Would definitely recommend to anyone with debt problems. Reviewed on: 8th July 2023

Life Changing

I was struggling to make ends meet and I mean I got to the point where I had no money to buy food even though I work full time when I contacted StepChange I was instantly made to feel at ease and comfortable and started to feel like a huge weight had been lifted the staff listen, empathise and work out the best solution for your situation I cannot thank them enough for the difference they have made to my life. The work they do is incredible. Reviewed on: 8th July 2023

100%

Very hopefully and very quick happy with the results. Reviewed on: 8th July 2023

Facing up to debt!

It took me awhile to face up to my debt problem and contact step change, having done that I still dithered over sharing my problem with a stranger, once I committed myself I realized just how switched on these people were to helping not just to solve the the problem but to reassure that you're not alone facing it, like so many before me I wish that I'd done this sooner, it may sound like a cliche but once I understood where all this was going it was like enormous weight being taken off my shoulders I cannot praise or recommend the whole team and the process to anybody who has any doubt about opening up to step change who are fully conversant with everything you're going through, I am pleased they've been foot forward for the reward and wish them every success they are life changes and deserve all the accolades they can have, regards Bruce Reviewed on: 8th July 2023

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