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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

They have helped me with my financial situation and...

They have helped me with my financial situation and now I feel more settled knowing it's all under control. Reviewed on: 1st May 2024

Don't struggle ask for help

I had used StepChange to help me manage my overwhelming debts. I took a debt management they talked and arranged all the payments with my creditors. The process was simple and I would just need to make a annual review to ensure I was managing my budgeting and paying the correct amount to clear my debts. I started with just £8000 of debts and next month I will make my final payment and be debt free! Its taken me a good few years but I have got there and most importantly the stress and anxiety of juggling the debt before I took out the plan disappeared I didn't get any letters other than annual statements. Reviewed on: 1st May 2024

We were really struggling with what to do and where...

We were really struggling with what to do and where to go regarding out debt which had become unmanageable, step change helped us to put every together and make sense of it, as much as we could Reviewed on: 1st May 2024

Very helpful and plan in place fast to pay my...

Very helpful and plan in place fast to pay my debts Reviewed on: 1st May 2024

Helped me get in control of debts I'd been hiding from.

Helped me get in control of debts I'd been hiding from. They were really supportive and helpful, with zero judgement. Reviewed on: 1st May 2024

I was in a mess and you helped to sort it out and so...

I was in a mess and you helped to sort it out and sort out my debts. I felt rock bottom but with your help I could see a way out Reviewed on: 1st May 2024

very good and helpful take some time to get through...

very good and helpful take some time to get through on the phone put when you get through they are very helpful Reviewed on: 1st May 2024

Looked after me well best thing that I did was choos...

Looked after me well best thing that I did was choose them to help me with my debt Reviewed on: 1st May 2024

Friendly helpful

Friendly helpful staff who reassured me about my debt problem Reviewed on: 1st May 2024

Recommend 100%

They helped me get my finances in order and relieve all the stress I was under at the time. Excellent service all round. Reviewed on: 1st May 2024

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