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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16802 reviews)

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4.95

Based on 16,802 reviews, last reviewed 18th May 2026

100350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great company would definatly recommend I. Find the staff fantastic, helpful and very kind. The only problem is how long you have to wait to speak to someone its shocking. They should get so... Read more Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16802)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Saved my life

I’ve literally hit rock bottom and due to a number of varying circumstances found myself in a ton of debt and not able to talk to anyone. Stepchange changed that.. I’m now paying affordable regular amounts and feel less like I’m drowning. Plus I’ve learnt to budget and learn and get support about what the future holds for me. Reviewed on: 8th July 2023

Easy to set up and such a relief

When everything started to go up I found myself struggling to pay bills. I knew I couldn't make the payments so I seeked help. They talked me through what to do and helped me set it all up. It was such a weight off. Reviewed on: 8th July 2023

Really Helpful, reassuring and thorough.

Staff I spoke to throughout, were really reassuring and patient. Took their time to explain all the details I needed to know to make my own choice. Reviewed on: 8th July 2023

Pomoc finansowa bardzo dobra

Wszystko bardzo jasno wytłumaczone i bardzo dobra obsługa klienta Reviewed on: 8th July 2023

In times of trouble

StepChange were amazing when my work life took a change, I was earning £12k less than the previous year and could no longer afford my bills, they changed all that and they have literally given me my life back! I can’t thank them enough. Reviewed on: 8th July 2023

Brilliant

I feel so much better, yes I am in debt but they have taken the debt over for me and I feel so much relief, I’m still worried about the debt but not as much, thanks to stepchange Reviewed on: 8th July 2023

Life changing!

Very helpful and very understanding. Can't recommend enough if you find yourself in a mess! Massively changed my life for the better. Reviewed on: 8th July 2023

Helping me to sort out my Debt Problems after being scammed

i was scammed twice last year which was awful and it badly affected my confidence. Since then I have spent hours and hours on the phone to my bank and Credit Card companies and other related organisations. I took the advice of my bank and contacted Step Change who have been very kind helpful and considerate as they took me through all the options open to me. I am now completing my budget to enable me to continue with a DMP. Without their help I really do not know what I would have done. This has been the worst experience of my life and I am getting through it but I know I could not have done that without the ongoing help and support of Step Change. They are a remarkable organisation and I am most grateful to them for their help. Reviewed on: 8th July 2023

Heros dont always wear capes

I reached out to step change a little over 12 months ago, when frankly I thought I had no chance of seeing any way out of the trouble I had found myself in. They went through all of my debts and came back with suggestions with actions on how to resolve me position. Additionally they reviewed my ingoings and outgoings to help me create a manageable budget whilst also ensuring all of my debtors received payment. Without them, I dread to think where I would be but I can assure you that it wouldn’t be a good place. I’ve a long way to go to be free of this debt but I would openly like to thank the team for there help Reviewed on: 8th July 2023

Great service, free and easy to set up

Was starting to struggle, so contacted step change. They took all my financial information and set up a plan with the company’s . This took a huge weight of my shoulders and made a huge difference week to week managing my debts Reviewed on: 8th July 2023

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