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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16801 reviews)

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4.95

Based on 16,801 reviews, last reviewed 18th May 2026

100300% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange Debt Charity is an excellent organisation... StepChange Debt Charity is an excellent organisation, and the staff are also very helpful and professional Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16801)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

Help without judgement

Easy to follow processes with wonderful staff who don't judge. They took such a weight from my shoulders. Having their knowledge, support and kindness was just what I needed. Reviewed on: 8th July 2023

Best Debt Company, absolutely fantastic

When you think there is nowhere to turn to or go to Step Change have been an absolute life saver. Fantastic from the moment we got in touch, always on the phone if needed to put our minds at rest and now we can look forward to the future without any worries. Don’t know where we would be without them. Thank you from bottom of our hearts Reviewed on: 8th July 2023

Brilliant

Brilliant service with kind, understanding and knowledgeable staff. I am well on the way to being completed debt free!!! Reviewed on: 8th July 2023

Amazing support

From the initial phone call, to explaining to me the process, to setting up our debt management plan, all and all great! Would highly recommend StepChange to anybody struggling with debt. Reviewed on: 8th July 2023

Great customer service and very simple process

I changed my dmp over to step change and I was very impressed how easy the process is and how helpful they have been throughout the whole process. Also have an easily accessible online service makes it very convenient Reviewed on: 8th July 2023

Best there was is and ever will be

Great advice great support takes the worry and stress away offers plenty of advice support and gives you the tools for the future. Highly recommend to anyone needing help with finances . Reviewed on: 8th July 2023

Im alive because of this company

They have helped me gain control of my finances meaning i will be debt free very soon. Reviewed on: 8th July 2023

Saved my life

I probably would not be here if it wasn't for step change they helped me through my dept problems caused by ill helth they were a life saver thank you to everyone that helped me Reviewed on: 8th July 2023

Professional, Empathetic, Lifting

Many people are going through financial burdens at the moment. StepChange have changed the lives of some of my staff members who I recommend them too. They feel like a weight has been lifted off their shoulders Reviewed on: 8th July 2023

StepChange helped me get my finances back on track

When I found myself facing financial difficulties & ended up having to pay my bills with credit cards only to find myself crippled with interest charges & finding myself out of my depth. I contacted StepChange. They have helped me with a debt management plan, contacted all of my creditors & put in place a 3 month ‘breathing space’, during which time the creditors freeze interest charges & don’t contact you. A debt management plan is set-up & they work out ‘affordable’ payments & a budget. I pay one direct debit payment to Step-Change & they pay the creditors what I can afford pay them - working towards being debt free in 3-4 years. I already feel like the pressure & stress has been lifted. When I have contacted them, they are always professional, courteous & non judgmental. They have offered my a lifeline & Im so thankful, humbled & extremely grateful. They truly are exceptional & I wouldn’t hesitate to recommend them to others. Reviewed on: 8th July 2023

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