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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16780 reviews)

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4.95

Based on 16,780 reviews, last reviewed 16th May 2026

99300% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent A massive help with a wealth of advice and experience Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16780)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Stress free and reassuring

I was in the worse financial position of my life. I was able to provide all of my details online, sometimes talking about these things is so difficult! They took over contacting my creditors, kept me fully informed and sorted out payment plans with all of them. Such a weight of my mind and I can actually start to breathe. An excellent service at a very stressful time Reviewed on: 7th July 2023

Debt management

I rang stepchange to chat about my circumstances. The man I spoke to was extremely helpful and made me feel less ashamed and embarrassed about my circumstances. Reviewed on: 7th July 2023

No more sleepless nights

I needed help, and with stepchange that's what I got. Debts out of control and tried to commit suicide and nearly succeeded. So I made the choice to get help in everyway, and stepchange helped me with my recovery. Reviewed on: 7th July 2023

Life saving company

I was so stressed out over my debt until speaking to stepchange who then sorted everything out and literally stopped me from doing something silly. They are superstars and deserve medals Reviewed on: 7th July 2023

saved my life

you were amazing helped me sort oit my debts Reviewed on: 7th July 2023

Easy, quick, no fuss.

Was extremely easy to set up, not even a phone call required. Now I'm paying off my debt in an affordable way. Reviewed on: 7th July 2023

Stepchange company best help for debt and free

I turned to step change after my partner lost his job due to ill health, and as I am a student, we couldn't pay our two loans and one credit card. We were so stressed, and it affected our mental health. I turned to step-change after a friend recommended them. It was so easy to do it online, and a good website to track my progress and regular emails from staff at step-change to keep in touch about the progress. Finally, the DMP was accepted which made me and my partner relieved. Now our mental health is better knowing our debt is being paid, maybe only a little but we will get there someday. Reviewed on: 7th July 2023

Brilliant service

Step change have helped me so much with how to manage my debt. They have contacted everyone I am in debt too and explained the situation. They do not judge you and without their help I don't know what I would have done. Very easy to contact and full forms in. Reviewed on: 7th July 2023

They lifted the weight off my shoulders

I was struggling incredibly with my debt, feeling there was no way out and being stuck in the constant cycle of minimum payments and interest fees. Step change helped me and put all my debts into one single payment, now my cards and loan are locked/closed and I’m on track to becoming debt free. Couldn’t be happier. If you’re thinking about doing it, do it! Reviewed on: 7th July 2023

Excellent !!

Lovely to deal with and put my debt anxiety to rest Reviewed on: 7th July 2023

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