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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16783 reviews)

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4.95

Based on 16,783 reviews, last reviewed 16th May 2026

99450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great Charity After years of sleepless nights worrying about money troubles, we are now on track to pay off our debts gradually. so glad we contacted Stepchange, th... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16783)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Outstanding

After I hit rock bottom in life with mounting debt i got to a point where I was starting to think there was no way out until I spoke to Step Change. Within a matter of days I had a suitable affordable payment plan in place. I felt like a weight had been lifted of my shoulders. The step change team were incredibly helpful and understanding which made the whole process so easy. They went above and beyond going the extra mile to help me every step of the way. I would recommend (and I have) to anyone and everyone who thinks they need debt advice. Reviewed on: 7th July 2023

Life savers

Step Change helped me sort my finances out in a way that helped me tackle my debt, reduce my anxiety and show me how to manage my money effectively so that it works for me, not me working for it. Reviewed on: 7th July 2023

Quick service and specific

The company handled my case quickly and without any problems, I am happy that in my case there is a company like Step Chance that helped me continue my life without stress and nerves, that supported me in such a difficult period of my life. Thank you Reviewed on: 7th July 2023

Much needed advice and help

Excellent team of people assisting and advising debt information. Comprehensive website allowing for a full and frank review of your finances. This helps advise your next steps. We all need help in these difficult times as or circumstances change. Step for change is that first step to your personal debt recovery. Can’t recommend enough. Large company say they can help step for change does what they advertise. Help you manage your debt. Reviewed on: 7th July 2023

couldn't of survived without them

was in debt didn't no where to turn then I herd about step change. don't think I would be here now if it wasn't for them Reviewed on: 7th July 2023

Professional Understanding People

I contacted Step Change after getting into Financial difficulties. Their online form was easy to follow and fill in and on the occasions I have had to ring them for advice their staff have always been polite and understanding. I felt a weight lift from my shoulders. Although there is a long road ahead I feel safe that I will have the support I need. Reviewed on: 7th July 2023

Lost- they find you !

Amazing wonderful people who don't judge, they understand your circumstances and make every effort to help, taking away the anxiety and worry and give support throughout what is a very difficult situation. Reviewed on: 7th July 2023

Brilliant

I cannot express enough gratitude for the support and guidance I received from StepChange. When I found myself overwhelmed by mounting debts and financial stress, their team was there to help me navigate through the difficult times. The first thing that impressed me was their professionalism and empathy. The staff members I interacted with were genuinely caring, understanding, and non-judgmental, which immediately put me at ease. StepChange provided me with a comprehensive debt management plan tailored to my specific situation. They took the time to listen to my concerns, reviewed my finances thoroughly, and presented me with a range of solutions. They explained everything clearly, ensuring I understood the available options and the potential repercussions. It was incredibly reassuring to have their expertise and experience guiding me every step of the way. Throughout the entire process, StepChange demonstrated exceptional communication skills. They promptly responded to my queries, whether by phone or email, and kept me updated on the progress of my case. Their team was always accessible, providing ongoing support and reassurance, which made me feel like I wasn't facing my debt problems alone. One aspect that truly impressed me was how StepChange negotiated with my creditors on my behalf. They managed to arrange affordable repayment plans, lower interest rates, and even freeze additional charges in some cases. Their expertise and established relationships in the industry undoubtedly had a positive impact on my financial situation. StepChange commitment to their clients' well-being extends beyond debt management. They offered valuable resources and tools to help me improve my financial literacy and develop better money management habits. Their focus on long-term financial stability was evident, and I felt empowered to take control of my finances. Thanks to StepChange's support, I am now on the path to financial recovery. They provided me with a lifeline during a challenging period of my life, and I highly recommend their services to anyone struggling with debt. StepChange Debt Charity is a reputable and trustworthy organization that truly cares about improving people's lives and helping them regain their financial independence Reviewed on: 7th July 2023

Make my life without to much stress

Since I have them on mi side I have a normal life without worry about mi debts. I ask them for help and they took all mi stress .I pays all debts in one with a small amount. Reviewed on: 7th July 2023

Helping

My debt was beyond my control. due to circumstances that I had not foreseen. They have helped and guided me with a debt management plan which really helped put my mind at ease. Even though full resolution is a few years away at least now I can see the light at the end of the tunnel Reviewed on: 7th July 2023

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