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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

When I was in a lot of financial difficulty and was...

When I was in a lot of financial difficulty and was scared about my next steps, I contacted stepchange who spoke with me indepth about how they could help, and arranged a repayment plan for me, all free of charge. Without them I would probably have had to go bankrupt. Reviewed on: 1st May 2024

Step Change have been very helpful.

Step Change have been very helpful in sorting out my debts. They talk you through what monies you have coming in and go through what your outgoings are according to a fixed system. After all this procedure the will let you know what is the best way to deal with your outstanding debts. Reviewed on: 1st May 2024

Understanding and non-jidgmental.

Understanding and non-jidgmental. Amazing when it feels like there is no answer and you are alone Reviewed on: 1st May 2024

Anxiety Relieved

They have taken away a lot of worry from us with their solution to our indebtedness with all our debtors agreeing to their programme for the monthly repayments. So they have taken a great weight off allowing us to get on with our lives without dreading the almost daily pressure of bills or unwanted phone calls from the numerous organisations we owe money to. Reviewed on: 1st May 2024

abbsolutly brillient.

abbsolutly brillient.Extreamly helpfull put muy life back on track Reviewed on: 1st May 2024

Great support in a time of anxiety

They supported us through our time to get out of debt. Nothing was too much trouble. Always replied to query emails promptly and were able to solve our problem Reviewed on: 1st May 2024

I’ve been on my debt plan for 8yrs, I’ve just got 1...

I’ve been on my debt plan for 8yrs, I’ve just got 1 payment left. Stress free to start and maintain. No calls from debtors and finally at the end of my journey. I can now get divorced and move on with my life. Reviewed on: 1st May 2024

The best debt management solution for anyone

They manage my debt since 2016 and I can’t thank them enough for the help support. I don’t worry anymore about my debt as I know it is sorted Reviewed on: 1st May 2024

Very easy to deal with and did not judge.

Very easy to deal with and did not judge. DMP was easy to set up and the monthly statements are good with keeping up to date on payments and balances. Reviewed on: 1st May 2024

My experience with stepchange

Always friendly and helpful. I am so glad I contacted them. I went from not knowing how to cope to being able to see a way out of debt. Reviewed on: 1st May 2024

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