Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16826 reviews)

View other StepChange products

4.95

Based on 16,826 reviews, last reviewed 20th May 2026

101500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was getting to the stage I was asking if my debt... It was getting to the stage I was asking if my debt would be passed on in the event of my death. I was seriously thinking that this was my only way ou... Read more Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16826)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Great help when very worried

Very easy to use online. Great help and relief when depts make you very feel very low. Reviewed on: 7th July 2023

Back on track

Amazing company lovely people very understanding Reviewed on: 7th July 2023

Very helpful

Step change are extremely understanding and thanks to them for helping me set up a dmp,l believe with there help and continued support I will be debt free which is great relief to my health and well-being, so a big thank you for all they've done so far and continue to do. Reviewed on: 7th July 2023

StepChange have taken the stress away

StepChange have taken over dealing with and paying back my creditor's. I am so happy with the way they treat their customers. They are professional and deal with queries promptly. I am very happy with the high standard of care I have received from any of the staff I have dealt with. Reviewed on: 7th July 2023

Carlos 1980

It is first time when I have to use DMP , I have to say that Step Change is the best company to which one you can decide to go in that situation, always happy to help you , support you really. For them you are a person which they want to help , not a number on screen , help is set up for you individually. THEY ARE THE BEST !!!!!!!!! Reviewed on: 7th July 2023

A Weight Off my Mind

In all honesty I wish I'd contacted Step Change sooner than I did. Process was so simple and it's a huge weight off my mind now that I no longer have to deal with credit companies harassing me to up my minimum monthly payments Reviewed on: 7th July 2023

Very helpful company

Very easy to deal with and very helpful Reviewed on: 7th July 2023

First class help

I couldn’t be more grateful for StepChange’s help in a very complex debt situation- they listened, understood and helped put a debt management plan in place with my mum’s bank. Really first rate service and a continuity while sorting it all out. Reviewed on: 7th July 2023

Really helpful team

Helped me to feel a lot more secure in my payments to creditors. Always quick to answer their phones and really friendly when you speak to them Reviewed on: 7th July 2023

Saved me

I was literally in a very bad way, emotionally and financially, my mental health was the worst it could be and my debts were out of control. I finally had to face into my problem and call Stepchange. I was embarrassed at how I had let my life and finances get out of control. The call was easy, no judging. It takes a bit of time to get it all sorted, lots of letters but after a couple of weeks I felt in control for the first time in two years. It’s going to take me very long time to clear my debt but at least I have an affordable plan. Everyone I have dealt with has been understanding. It’s a really horrible feeling but Stepchange have pretty much saved my life. Reviewed on: 7th July 2023

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from My Debt Plan 4.86 from 377 reviews
Debt Collection
from CCI Credit Management 5.00 from 1 reviews
Debt Collection
from Darcey Quigley & Co 1.21 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub