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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

The best thing I ever did

I had almost £20k of unsecured debt. I was barely able to make the minimum payments. Stepchange spoke with my creditors and arranged a manageable monthly payment. The relief was incredible. I felt like I had my life back. Reviewed on: 1st May 2024

Amazing helpful staff.

Amazing helpful staff. I went from despair to feeling calm within a few hours. Reviewed on: 1st May 2024

Helped me when I needed help.

Helped me when I needed help. Would have been stuck without them. Reviewed on: 1st May 2024

Helped me out when everything was going against me

Helped me out when everything was going against me Reviewed on: 1st May 2024

None judgemental honest helpful advise

None judgemental honest helpful advise Reviewed on: 1st May 2024

Stepchange have given me my life back.

Stepchange have given me my life back. Best thing I ever did was ring them. I was loosing sleep at night with worry, but not anymore. I can't thank them enough. Reviewed on: 1st May 2024

Stepchange have help me all the way I don't thing I...

Stepchange have help me all the way I don't thing I could none this on my own Reviewed on: 1st May 2024

Amazing!!

Stepchange have helped me no end, totally sympathetic from start to (nearly finish) always there when I need them, highly recommended if you were stuck in a massive rut like me Reviewed on: 1st May 2024

Excellent customers advisors

Since speaking to Step Change my out going’s have reduced, my metal health has improved as the pressure of my debts was taken away, I was at a very dark place before reaching out to Step Changes amazing employees who showed me compassion, empathy and wanted to help me. Reviewed on: 1st May 2024

Stepchange my saviour

Stepchange worked so hard to find a plan that would clear my large debt. I'm totally gratefully for there professionalism and patience in sorting out my finances for me. Reviewed on: 1st May 2024

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