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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

StepChange has changed my life for the better.

StepChange has changed my life for the better. Their worry-free payment plan has improved my mental health, and I can actually see that my debt is being paid off. Reviewed on: 27th May 2026

If it not for step change would be homeless and penn...

If it not for step change would be homeless and penny less Reviewed on: 27th May 2026

First class service from day one

From the day I contacted StepChange I have had nothing but a first class service. Following the sudden death of my husband and then finding out about all the debt I didnt know where to turn. StepChange were so kind and helpful and not judgemental at all. My advice to anyone who needs help with debt call StepChange and they will get you on the right roaf. Reviewed on: 27th May 2026

The charity helped me a lot by consolidating my debt...

The charity helped me a lot by consolidating my debt and helping me to decide how long to pay off my debts. Also they contact all my creditors to say I’m on a plan with them and it stopped all the letters coming though the door what is very good. So you can spend time to get your self together and don’t have to worry about anything. You get a monthly statement to see how much you paid off. Reviewed on: 27th May 2026

Light is at the end of the tunnel

Was in over 20k of Debt, struggling with everything, found StepChange by accident, great help from the start, easy to get started, everything made simple, not struggling anymore and still able to manage my payment plan, than you StepChange Reviewed on: 27th May 2026

A WEIGHT LIFTED OF OUR SHOULDERS

A WEIGHT LIFTED OF OUR SHOULDERS Reviewed on: 27th May 2026

Lifesaver

Stepchange literally saved my life. Reviewed on: 27th May 2026

Debt advice

They have been supportive throughout any conversation had Reviewed on: 27th May 2026

Excellent support that helped me regain control.

I was very pleased with the help and advice I received from StepChange. The process was straightforward, and the team explained my options clearly without any pressure. Their support helped me find a solution to my debt situation and gave me peace of mind. I’m happy with the results and would recommend StepChange to anyone looking for professional debt advice. Reviewed on: 27th May 2026

When I hit very hard times after a bad divorce and f...

When I hit very hard times after a bad divorce and felt I had no where to turn they helped me out and gave me hope. I’m never judged and every single person as a we can help you attitude. I’m so grateful and I would say they are life savers and just amazing organisation thank you Reviewed on: 27th May 2026

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