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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16813 reviews)

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4.95

Based on 16,813 reviews, last reviewed 19th May 2026

100850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very long telephone waits, but vital support. Very long telephone waits, but vital support. Reassurance and help throughout the process, fears allayed, but they need to be given more resources to... Read more Reviewed on: 19th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16813)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Stepchange can change your life!!!

Stepchange have always been extremely helpful and understanding when it came to my debt, the levels of stress and anxiety I was under completely changed (for the good) once I got in touch with them. I would recommend anyone who’s having financial difficulties to get in touch. There’s always light at the end of the tunnel Reviewed on: 7th July 2023

Superb service and peace of mind.

Stepchange were so friendly and non judgmental that it was easy to be completely honest about the financial struggle I was experiencing. They suggested a plan that best suited me and all the worry and stress seemed to melt away. Reviewed on: 7th July 2023

Excellent service

I reached out to Step Change who showed compassion &patience whilst we went through my debt. They took l the stress out of trying to manage my own debtors. They worked out a plan and are so professional&helpful throughout. If I have to call them the service is excellent. What a relief having such a service in this present climate of financial challenge for many. The fact we are being served by automation throughout so many of our businesses is frustrating for many,it also is very time consuming. Step Change are delivering a person centred approach and then you have the responsibility to manage your plan online,but are welcomed if needing to call and work out any issues. We'll done Step Change,you make a difference big time!!! Reviewed on: 7th July 2023

Caring, Impartial and trustworthy

My Wife and I have found our dealings with Step Change to be extremely clear and easy to understand. They helped remove the feeling of pressure and helped us to choose a path we feel is right for us which we believe also gives the best outcome for our creditors. Reviewed on: 7th July 2023

Excellent online service

Following financial advice, I went online to set up a debt management program. It was excellent, each stage was simple to follow and to get through, No hassle, everything was explained in each step. Fantastic, follow up communication. Really took the stress out of the process. Thank you Reviewed on: 7th July 2023

Super supportive help

Step change help me not only manage my debts but also help me save and have a plan for the future. Reviewed on: 7th July 2023

Very happy customer overall of services provided

Very happy indeed, as the service is a charitable good cause helping people like me on low income. This allows me to take responsibility for my debts and financial management. In order to be in a better financial position now and present future. The services provided by StepChange is outstanding with the debt tools and online free services are excellent Reviewed on: 7th July 2023

Supportive

I didn't think anyone would understand or listen to my financial woe, the representatives were helpful and knowledgeable. All information provided was clear and the advice given pointed me in the right direction. My plan has been setup and I am little less worried about drowning in debt. Reviewed on: 7th July 2023

Great advice saved me financially from a lot of heartache

Saved me in so many ways I didn’t know which way to turn financially a real lifesaver Reviewed on: 7th July 2023

Great company

Really helped when I was in a bad place. Took all the pressure of my shoulders. Would recommend to anyone Reviewed on: 7th July 2023

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