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Suffolk Building Society, formerly Ipswich Building Society: Savings reviews

4.91
Based on 1,214 reviews, last reviewed 3rd Jan 2025
51% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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Latest highest rating:

5

Visited to open up a new account / membership Visited to open up a new account / membership Reviewed on: 3rd January 2025
Stephen G's avatar
Stephen G

Latest lowest rating:

1

Waste of time no interest at all!!!!! We went to open 2 accounts, I explained that my children already had bonds with another bank, he zoned in on that and said they don't do them for unde... Read more Reviewed on: 3rd April 2024
Kellou's avatar
Kellou

About this product

Suffolk Building Society savings reviews can help you to find out more about life at Suffolk Building Society. How easy is it to contact Suffolk Building Society? And how friendly are they? Our Suffolk Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Suffolk Building Society, formerly Ipswich Building Society Savings reviews (1214)

Fantastic staff

5
The staff in the Woodbridge branch are all absolutely lovely. As a deaf person, I always feel nervous going into town by myself, because I am anxious that I will not hear people. Myself and my hearing dog, Pippin, had some errands to run, and had to deposit some money into my savings account, and every time we go in, the staff are so lovely and welcoming. They all greet me, ask what I am visiting for, and obviously come and say hello to Pippin (who loves the attention!). Pippin is a trained hearing dog, and was matched with me in April last year, but I constantly have to train him. We love to come into the building society in Woodbridge and practice our ‘sit’ and ‘wait’. The staff are always patient and happy for us to do this. Although, he has got into the habit of jumping up to look over the desk! (Sorry!) We will work on that when we next come in. Thank you for making me feel comfortable, especially during the pandemic mask period (impossible to lipread!). Thankfully the staff are more than happy to lower their masks, if they are wearing one. Reviewed on: 19th January 2022
Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you so much for lovely review - we are so happy to hear about your positive experiences with our fantastic Woodbridge staff. Response date: 21st January 2022
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Suffolk Building Society, formerly Ipswich Building Society

Excellent Building society

5
`Very friendly building staff and excellenbt customer service, especially compared to the awful customer service that most banks are giving these day. I am a happy customer Reviewed on: 18th January 2022
Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you so much for your review - it's wonderful to hear such positive feedback about our service. Response date: 21st January 2022
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Suffolk Building Society, formerly Ipswich Building Society

a local mutual building society for the region they serve

5
excellent face to face service with friendly and helpful staff - who are happy to help. Easy to understand savings accounts. Reviewed on: 17th January 2022
Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you so much for taking the time to leave us a review. We're really pleased to hear your positive experiences regarding our service and products. Response date: 21st January 2022
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Suffolk Building Society, formerly Ipswich Building Society

Woodbridge Branch

5
Amazing customer service in Woodbridge, highly recommend. Reviewed on: 14th January 2022
Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you so much for taking the time to leave us a review. We're delighted to hear that you have had such positive experiences at our Woodbridge branch. Response date: 21st January 2022
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Suffolk Building Society, formerly Ipswich Building Society

Regular Saving

4
I have found the help via emails excellent. It would however be easier and less labour intensive if some of this could be done on line Reviewed on: 5th January 2022

Couldn't have been more helpful

5
Due to having to isolate, contacted SBS by email to get funds from a maturing savings transferred directly into my bank account without having to go into branch. Apart from one telephone call for security checks, all done by email and the funds are already in my account. Brilliant, thank you so much. Vivky was the lady who assisted me, but when I have been into a branch/emailed in the past, staff have always been very helpful. Reviewed on: 4th January 2022
Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you so much for your positive comments about our service and we are delighted to have been able to help you. Response date: 13th January 2022
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Suffolk Building Society, formerly Ipswich Building Society

Power of Attorney

5
Shelley Curtis and her team at the Saxmundham branch have been fantastic in assisting me to manage an elderly customer's account using a Lasting Power of Attorney. Refreshingly straightforward compared with the larger banks. Reviewed on: 23rd December 2021
Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you so much for your lovely words and we are delighted that we're been able to help you in such a positive way. We totally agree that the Saxmundham branch are fantastic! Response date: 13th January 2022
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Suffolk Building Society, formerly Ipswich Building Society

Hadleigh branch review

3
Branch services static, even the staff all bank in Hadleigh. Branch coverage is pathetic. AGM's not rotated outside Ipswich. Top people pay too high. Reviewed on: 11th October 2021

Hadleigh branch review

5
Limited services within branch . Branch coverage despite closure or bank branches. Reviewed on: 9th October 2021

No online facility, stuck in the dark ages

1
It's 2021 how can they not have Internet banking it's ridiculous. Struggled to get an appointment to open a new account so will be moving my savings elsewhere. change your name if you want, still a rotten apple underneath Reviewed on: 6th October 2021
Reply from Suffolk Building Society, formerly Ipswich Building Society Hi there, thanks for the comment. We're very sorry to hear you've looked to move your savings elsewhere - but we do understand given that there's no online facility. We are going to be launching online savings in the near future and it's a priority for us in 2022. We hope you might take a look at our savings accounts again in the future when we've launched our online offering. Response date: 11th October 2021
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Suffolk Building Society, formerly Ipswich Building Society

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