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Suffolk Building Society, formerly Ipswich Building Society: Savings reviews

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4.92
Based on 2,223 reviews, last reviewed 11th Jun 2026
58% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
96%
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4%
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Latest highest rating:

5

Fabulous staff - really helpful The lady who opened my accounts couldn’t have been more helpful and friendly whilst also being very professional. Reviewed on: 11th June 2026
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Latest lowest rating:

1

Waste of time no interest at all!!!!! We went to open 2 accounts, I explained that my children already had bonds with another bank, he zoned in on that and said they don't do them for unde... Read more Reviewed on: 3rd April 2024
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Kellou
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About this product

Suffolk Building Society have a range of savings accounts to choose from.

Savings accounts can be opened in branch or by post and some can be opened online. Suffolk Building Society have a handy calculator on their website to show how much interest you could earn.

Suffolk Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Suffolk Building Society before, you can also leave a review and share your experience.

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Suffolk Building Society, formerly Ipswich Building Society Savings reviews (2223)

Excellent Building society

5
`Very friendly building staff and excellenbt customer service, especially compared to the awful customer service that most banks are giving these day. I am a happy customer Reviewed on: 18th January 2022
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Verified Member
Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you so much for your review - it's wonderful to hear such positive feedback about our service. Response date: 21st January 2022
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Suffolk Building Society, formerly Ipswich Building Society

a local mutual building society for the region they serve

5
excellent face to face service with friendly and helpful staff - who are happy to help. Easy to understand savings accounts. Reviewed on: 17th January 2022
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Verified Member
Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you so much for taking the time to leave us a review. We're really pleased to hear your positive experiences regarding our service and products. Response date: 21st January 2022
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Suffolk Building Society, formerly Ipswich Building Society

Woodbridge Branch

5
Amazing customer service in Woodbridge, highly recommend. Reviewed on: 14th January 2022
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Verified Member
Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you so much for taking the time to leave us a review. We're delighted to hear that you have had such positive experiences at our Woodbridge branch. Response date: 21st January 2022
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Suffolk Building Society, formerly Ipswich Building Society

Regular Saving

4
I have found the help via emails excellent. It would however be easier and less labour intensive if some of this could be done on line Reviewed on: 5th January 2022
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Verified Member

Couldn't have been more helpful

5
Due to having to isolate, contacted SBS by email to get funds from a maturing savings transferred directly into my bank account without having to go into branch. Apart from one telephone call for security checks, all done by email and the funds are already in my account. Brilliant, thank you so much. Vivky was the lady who assisted me, but when I have been into a branch/emailed in the past, staff have always been very helpful. Reviewed on: 4th January 2022
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Verified Member
Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you so much for your positive comments about our service and we are delighted to have been able to help you. Response date: 13th January 2022
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Suffolk Building Society, formerly Ipswich Building Society

Power of Attorney

5
Shelley Curtis and her team at the Saxmundham branch have been fantastic in assisting me to manage an elderly customer's account using a Lasting Power of Attorney. Refreshingly straightforward compared with the larger banks. Reviewed on: 23rd December 2021
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Jennifer
Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you so much for your lovely words and we are delighted that we're been able to help you in such a positive way. We totally agree that the Saxmundham branch are fantastic! Response date: 13th January 2022
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Suffolk Building Society, formerly Ipswich Building Society

Hadleigh branch review

3
Branch services static, even the staff all bank in Hadleigh. Branch coverage is pathetic. AGM's not rotated outside Ipswich. Top people pay too high. Reviewed on: 11th October 2021
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Suffolk verified branch member

Hadleigh branch review

5
Limited services within branch . Branch coverage despite closure or bank branches. Reviewed on: 9th October 2021
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Suffolk verified branch member

No online facility, stuck in the dark ages

1
It's 2021 how can they not have Internet banking it's ridiculous. Struggled to get an appointment to open a new account so will be moving my savings elsewhere. change your name if you want, still a rotten apple underneath Reviewed on: 6th October 2021
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Verified Member
Reply from Suffolk Building Society, formerly Ipswich Building Society Hi there, thanks for the comment. We're very sorry to hear you've looked to move your savings elsewhere - but we do understand given that there's no online facility. We are going to be launching online savings in the near future and it's a priority for us in 2022. We hope you might take a look at our savings accounts again in the future when we've launched our online offering. Response date: 11th October 2021
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Suffolk Building Society, formerly Ipswich Building Society

Aldeburgh branch review

5
It's brilliant you have branches with helpful staff open on the high street. It so great to talk to real people. Recently a solicitor sent a CHAPS and left off the account number. The solicitor rang up the bank and explained and got a unique number. I had gone into Saxmondham Branch to see if it had gone in but it hadn't. Next morning the cashier rang me to say it had gone in, they knew I was worried. I was so grateful. Great service Reviewed on: 4th October 2021
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Suffolk verified branch member

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