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Suffolk Building Society, formerly Ipswich Building Society: Savings reviews

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4.93
Based on 1,435 reviews, last reviewed 30th Aug 2025
48% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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4%
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Latest highest rating:

5

Trustworthy, Helpful, Ease Very friendly, Knowledgeable. Lots of info and a Book. Reviewed on: 30th August 2025
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Latest lowest rating:

1

Waste of time no interest at all!!!!! We went to open 2 accounts, I explained that my children already had bonds with another bank, he zoned in on that and said they don't do them for unde... Read more Reviewed on: 3rd April 2024
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Kellou
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About this product

Suffolk Building Society savings reviews can help you to find out more about life at Suffolk Building Society. How easy is it to contact Suffolk Building Society? And how friendly are they? Our Suffolk Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Suffolk Building Society, formerly Ipswich Building Society Savings reviews (1435)

the friendliest building society

5
If you are lucky enough to live in Suffolk I recommend you use Suffolk Building Society. The staff are exceptionally friendly and helpful and the financial products are good value. Reviewed on: 27th July 2023
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Verified Member

Great customer service

5
Always fantastic customer service at all branches I visit. Reviewed on: 18th July 2023
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Kathryn

Suffolk Building Society Branch Review

5
The staff was polite and professional. They explained me through the process and answered all questions. Reviewed on: 17th July 2023
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Verified Member

Helping track payments

5
Vicky Enright from the Halesworth Branch was incredibly helpful, when I couldn't go into the branch due to a knew injury and she was so wonderfully helpful and efficient, organising print outs from previous years and highlighting payments I had made. The Suffolk Building Society has an old fashioned personal banking style which is absolutely brilliant ! Reviewed on: 17th July 2023
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Mel Rands

Incredibly helpful, friendly service

5
I was helped by Benny to get myself a new savings book and withdraw some money, he was incredibly thoughtful and took care to sort everything I needed whilst still being quick and efficient. He even helped me to feel comfortable after our appointment was over and got me some cool water and I sat in their air conditioned waiting area as I'm heavily pregnant and the weather was really getting to me. Over all amazing service! Reviewed on: 8th July 2023
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Verified Member

Suffolk Building Society Branch Review

5
Local and face-to-face with a real person! (not online). Reviewed on: 4th July 2023
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Verified Member

Suffolk Building Society Branch Review

5
Face-to-face transactions. Calm atmosphere. Personal service. No changes needed. Reviewed on: 4th July 2023
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Verified Member

Suffolk Building Society Branch Review

5
I landed at short notice and was treated very well by well informed staff in an efficient manner. Overall a brilliant service. Reviewed on: 4th July 2023
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Verified Member

Suffolk Building Society Branch Review

5
Like that I am able to come into branch, that there's a paying in book and that the staff are friendly. Reviewed on: 29th June 2023
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Verified Member

Helpful and friendly

5
Very friendly , clear and understandable explanation of products. Very helpful and approachable. Reviewed on: 22nd June 2023
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Verified Member

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