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Tembo Money: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.98 (1781 reviews)

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4.98

Based on 1,781 reviews, last reviewed 4th Mar 2026

51100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

2 star

Latest highest rating:

5

Luke and Elly at Tembo have been fantastic Luke Bustin and Elly Bradshaw from Tembo have been amazing, helping us through the process of getting our first mortgage. They were professional and e... Read more Reviewed on: 4th March 2026

Latest lowest rating:

1

Useless, bad service, past from pillar to post. Useless, bad service, past from pillar to post. I had to use another broker as they haven’t got there act together. I was a fairly simple case as well... Read more Reviewed on: 8th May 2025

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About this product

Tembo is an award-winning mortgage broker in the UK.

Tembo’s smart technology can check mortgage eligibility in seconds by searching over 100 lenders and affordability boosting schemes. You get a personalised recommendation plan and a dedicated advisor through the process.

Tembo mortgage broker reviews help you find out what it’s really like to be a customer. If you’ve used Tembo before, you can also leave a review and share your experience.

Awards

Best mortgage broker 2025

Awarded to the mortgage broker rated highest in customer reviews.

Tembo Money Mortgage Broker reviews (1781)

Review of the Tembo Money, Mortgage Broker:

Paul Herbert & Jess Eley are Superstars!

Paul Herbert & Jess Eley have been absolutely incredible! Cannot shut up about the amazing service they have provided. When I first started looking into a mortgage I had no idea. Jess and Paul explained everything and ensured I felt supported throughout the entire journey. They have been down to earth, they have answered every question no matter how silly, they have gone above and beyond what I ever expected of them. I would recommend to any first time buyer who has no idea where to start as they are supportive, informative and genuinely look out for their customers. I don’t have a single negative thing to say about Tembo, they have been incredible. Reviewed on: 31st March 2025

Really easy.

Really easy. First time applying for mortgage, Tembo made is very easy,. clear Reviewed on: 22nd January 2026

Amazing experience, clear advice and mortgage offers...

Amazing experience, clear advice and mortgage offers back within no time which made the process simple and quick. Having our broker took so much stress away from us especially with a newborn. Reviewed on: 22nd January 2026

LISA & Mortgage

I used Tembo for my LISA and then for my mortgage. Their customer service is fantastic and they're really helpful. I got a fantastic rate on my mortgage and the advisors kept me up to date during the process. Reviewed on: 22nd January 2026

We have bee trying to find a specific lender for a f...

We have bee trying to find a specific lender for a few months, Elly and kerry managed to find a lender in just a matter of days. They were very professional and I can't speak highly enough of them and how they went about their jobs. Kept us in constant progress and had absolutely no issues at all. Highly recommend and will be using them in the future for sure. Reviewed on: 22nd January 2026

We had an absolutely fantastic experience with Tembo...

We had an absolutely fantastic experience with Tembo and couldn’t recommend them highly enough. Jess and Gemma have both been incredibly helpful throughout the entire process, making what could have been a stressful journey feel smooth and manageable. Jess in particular has been an informative and supportive presence from start to finish. As first-time buyers, there was so much we didn’t know, but she took the time to explain everything clearly and patiently. She always made herself available to answer our questions and queries, no matter the time of day, which made a huge difference and gave us real peace of mind. Gemma was also brilliant, ensuring everything stayed on track and providing consistent support along the way. Together they made us feel genuinely cared for and supported, not just like another case number. Thank you so much to the whole Tembo team, and especially Jess and Gemma, for helping us through such an important milestone. We’re extremely grateful! Reviewed on: 22nd January 2026

Excellent service, ask for Jodie

Excellent service, Jodie was amazing explained everything patiently, answering all of my many questions quickly. The application process was easy, highly recommend. Reviewed on: 21st January 2026

Excellent company.

Excellent company. Charlotte and Poppy were wonderful and guided us seamlessly through the entire process from start to finish. Nothing was ever too much trouble. Would 100% recommend Reviewed on: 21st January 2026

We cannot fault the experience we had.

We cannot fault the experience we had. Jodie Coxell helped us navigate the complexities, giving us all the information we needed and was always available and happy to answer our (many) questions! A great experience from start to finish. Reviewed on: 21st January 2026

Great service from Jodie made everything go smoothly...

Great service from Jodie made everything go smoothly would definitely use again Reviewed on: 21st January 2026

Sophie and Elly have been brilliant.

Sophie and Elly have been brilliant. They were both so quick to reply to my emails and sorted my mortgage to help me get into the property ladder. Reviewed on: 21st January 2026

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