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Tembo Money: Mortgage broker reviews

Name: Mortgage broker
Rating: 4.95 (2821 reviews)

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4.95

Based on 2,821 reviews, last reviewed 28th Jun 2026

69% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

2 star

Latest highest rating:

5

Excellent team We have had excellent experience with Olivia and Chelsea. Prompt, professional, compassionate and kind. Reviewed on: 28th June 2026

Latest lowest rating:

N/A

This product has not received a review of either 1 or 2 stars.

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About this product

Tembo is an award-winning mortgage broker in the UK.

Tembo’s smart technology can check mortgage eligibility in seconds by searching over 100 lenders and affordability boosting schemes. You get a personalised recommendation plan and a dedicated advisor through the process.

Tembo mortgage broker reviews help you find out what it’s really like to be a customer. If you’ve used Tembo before, you can also leave a review and share your experience.

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Awards

Best mortgage broker 2026

Awarded to the mortgage broker rated highest in customer reviews.
Best mortgage broker 2025

Awarded to the mortgage broker rated highest in customer reviews.

Tembo Money Mortgage broker reviews (2821)

Absolutely fantastic

I wasn’t sure what to expect but I am so glad I had Tembo’s help sorting my mortgage. Claudia and Chelsea were absolutely fantastic throughout the entire process! I definitely wasn’t a straight forward customer as I had limited options and after putting in hard work for me I had to change the properties I was looking at. But did they complain? Not once. Chelsea and Claudia did their utmost every time to find me the best product that suited my needs and to work quickly and effectively. Anytime I needed something, had a question/didn’t understand something, they were happy to help. I was met with friendly, caring demeanour and incredible professionalism. I honestly can’t thank Claudia and Chelsea enough and would recommend their services (and have!) to everyone! Reviewed on: 9th March 2026

Excellent service,clear facts and figures

Excellent service,clear facts and figures Reviewed on: 9th March 2026

Professional and helpful Service

I found the staff very professional and helpful throughout the process of getting me a mortgage. I am retired and thought it would be difficult but they made it easy and gave me various options. Reviewed on: 9th March 2026

Super service

After receiving notice from our landlord and deciding it was time to buy instead of look for another rental we were recommended Tembo by a family friend. We linked with Fae who helped us navigate maternity leave and existing debt to secure a mortgage deal. Given everything is done online the process is super quick and communication was prompt from Fae. We received follow on support from Elly who was equally great. Thank you! Reviewed on: 9th March 2026

Excellent. Customer Service !

I received excellent customer service throughout the process with Tembo. I was guided by Paul and my case manager Claire Humby. Both provided clear, concise information so I knew where I was and what I had to do. It was made an easy process Reviewed on: 9th March 2026

Helpful and proactive advisors - worth the money.

Faye was great, really helpful and proactive - this was my first time buying so I appreciated her knowledge and patience. I would definitely recommend Tembo to others based on my experience. Reviewed on: 9th March 2026

For First Time Buyers - Highly Recommend

I was a first time buyer, i was reassured at every step and make to feel so secure in the whole process. They answered all of my questions with no problems every time I called and made the whole process run smoothly. Reviewed on: 9th March 2026

Right from the start, Billy was always trying to fin...

Right from the start, Billy was always trying to find us the best deal for our new mortgage and always on hand for any advise. He was always checking in with us on our moving situation until the time was right to proceed. Reviewed on: 9th March 2026

Great experience

Tembo were a great mortgage broker - they were helpful throughout and as I had a LISA with them the service was free. They helped with the initial application and also to secure lower rates twice thereafter. Reviewed on: 9th March 2026

Paul and Emma are great at what they do.

Paul and Emma are great at what they do. They helped me multiple times in getting mortgages, remortgaging. Many thanks to both of you! Reviewed on: 9th March 2026

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