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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (672 reviews)

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4.80

Based on 672 reviews, last reviewed 16th Jun 2026

41% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Louise was very understanding and super efficient Louise was very understanding and super efficient Reviewed on: 16th June 2026

Latest lowest rating:

2

Website is hard work to navigate and still no way of... Website is hard work to navigate and still no way of making ad-hoc mortgage payments via the site Reviewed on: 12th May 2026

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (672)

Straightforward initial meeting

My first meeting with the Family Building Society was straightforward and clear. Linda took my information and was able to explain what I needed to know to understand the financial product, and enabled me to go through fully prepared to the next meeting. Reviewed on: 1st August 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are so pleased to hear that Linda was able to help. Response date: 2nd August 2022

Excellent

Friendly, helpful and professional. Reviewed on: 25th July 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are so pleased to hear that you find us friendly, helpful and professional. Response date: 26th July 2022

Friendly, understanding and efficient

Just very helpful, sorted problem quickly and totally! Thank you Reviewed on: 18th July 2022

Reply from Family Building Society Thank you for taking the time to leave us a review John. We are pleased that we were able to help. Response date: 19th July 2022

Could not fault the process

It was so easy and efficient from start to finish Reviewed on: 5th July 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are glad that you find our process easy and efficient. Response date: 6th July 2022

Clear concise and very helpful

Linda was very friendly and helpful and particularly patient when I needed extra and detailed explanations. I felt very relaxed talking with her. Reviewed on: 4th July 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are happy to hear you felt relaxed when speaking to Linda and that she was able to help. Response date: 5th July 2022

It actually does feel like a family!

I can highly recommend the service I received today after a conversation with Brenda at the Family Building Society about my mortgage options. I felt very satisfied that all my questions were answered and explained thoroughly. I have now have clarity on moving forward with my options Whenever I have had any queries the staff are very helpful and are treated in a very pleasant manner. Many thanks Reviewed on: 30th June 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are pleased that you would recommend our service and that Brenda was able to help. Response date: 1st July 2022

Excellent mortgage advice.

Wonderful and detailed advice and guidance. Reviewed on: 29th June 2022

Reply from Family Building Society Thank you for taking the time to leave us such a positive review. Response date: 5th July 2022

Kind and professional

Richard was very thorough in explaining different options. He was knowledgeable, professional and helpful Reviewed on: 29th June 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are so pleased to hear that Richard was able to help. Response date: 1st July 2022

Standards of service

I have been a mortgage customer for almost 2 years and wish to port my mortgage to a new property.The level of service provided by Linda Franklin was excellent and has enabled me to progress my application due to the rapid provision of all necessary documentation Reviewed on: 27th June 2022

Reply from Family Building Society Thank you for taking the time to leave us a review David. We are so pleased to hear that Linda was able to assist you. Response date: 29th June 2022

Excellent

We have a buy-to-let with the Family Building Society. Recently our situation changed and we spoke with Linda to discuss the change in our situation, and explaining our needs. We were pleasantly surprised we were listened to, and our banker sought a solution. A day later she contacted us with the news that our request was not only heard but approved. Common sense, logic, compassion and a sense of old world relationship banking in a world driving towards remote banking. We would highly recommend the FBS to anyone who cares about a relationship with their banker. Reviewed on: 21st June 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are pleased to hear that you would recommend us and that Linda was able to help. Response date: 22nd June 2022

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Family Building Society: Mortgages reviews

41% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Family Building Society: Mortgages now

Family Building Society Mortgages reviews (672)

Straightforward initial meeting

Excellent

Friendly, understanding and efficient

Could not fault the process

Clear concise and very helpful

It actually does feel like a family!

Excellent mortgage advice.

Kind and professional

Standards of service

Excellent

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Savings

Insurance

Join Smart Money People

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