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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.91 (635 reviews)

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4.91

Based on 635 reviews, last reviewed 25th Feb 2026

26% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Professional, friendly and knowledgeable. Professional, friendly and knowledgeable. First rate experience Reviewed on: 25th February 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (635)

Family Building Society Review

Collectively the most helpful staff in any public or private organisations that I have dealt with in recent years . I dislike having to try to locate information on web sites so I have always telephoned the Society direct, even in the Lockdowns their service levels were still outstanding Reviewed on: 15th November 2021

Mortgages for older folk

My previous household-name mortgage lender of many years standing could not provide a mortgage for older folk but FBS was willing to provide a loan which will end when I'm 75 which happens to suit my circumstances very well. Reviewed on: 12th November 2021

Reply from Family Building Society Thank you for taking the time to leave us a review John. We're really pleased we were able to offer you a mortgage. Response date: 15th November 2021

Excellent Service from Family Building Society

I spoke to Richard from the FBS today as I had a number of questions regarding my existing mortgage. My questions were fully answered in a very professional and friendly way. It was clear from the outset that Richard was extremely knowledgeable about the subject and I could not have asked for a better response to the queries I had Reviewed on: 8th November 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. It's really good to hear you had such a positive experience with us and that Richard was able to help you. Response date: 15th November 2021

Really helpful

Our initial 3 year tracker mortgage period was nearly over when we received information about switching to another discounted product. This was Good News! For various reasons we needed permission to let our property and the process for achieving this was a little prolonged (each time we submitted information the Society had requested we were asked for another document or piece of information) however everyone at the Society was very helpful and we have now received an offer on the new product. Very pleased. Would recommend to anyone in need of a mortgage. Reviewed on: 4th November 2021

Reply from Family Building Society Thank you for your recommendation Keith. It's great to hear you we were able to help! Response date: 15th November 2021

Advice and guidance from Skev Georgiou this morning-Thursdy 4-11-21

After no follow up from Francesca (despite two telephone messages left) and a no call from Matthew (appointment call arranged for 3pm on Tuesday 2-11-21 via Francesca) we called Head Office. My wife and I were very fortunate that our call was answered by Skev who was able to deal with all our questions which we had hoped to deal with on the 2-11-21. Skev is a credit to the Family Building Society-he was very helpful and patient with us-many thanks. Reviewed on: 4th November 2021

Reply from Family Building Society Thank you for your feedback and for taking the time to leave us a review. We'll look into the issues you've raised but we're very pleased that Skev was able to help you. Response date: 15th November 2021

Helpful response to interaction with Family B. Soc.

Since my introduction to Family Building Society I have always been treated with friendly and informed attention. The Society's services are clearly described and explained and the staff are well trained and helpful. Reviewed on: 27th October 2021

Reply from Family Building Society Thank you for taking the time to leave a review. We're really glad we able to help! Response date: 15th November 2021

Excellent customer service

Brenda answered the phone straight away and had the answers to my questions at her fingertips. Very impressive service. And it was a Monday morning too! Reviewed on: 25th October 2021

Reply from Family Building Society Thank you for taking the time to leave us a review! We're glad to hear that Brenda was able to help. Response date: 26th October 2021

Family Building Society: excellent service, highly recommended

Family Building Society have truly been excellent. In fact, more than excellent. Right from the start I felt they listened, understood my needs, and delivered beyond my expectations. Without question, all of the people I dealt with were polite, professional and did what they said they would do. The communication was brilliant, and I was kept informed every step of the way. In particular I want to say a special "thank you" to Richard Oddy, the person I had most contact with on a daily basis, as well as Keith Hickman who made every effort to make sure that the transaction went through in a timely manner. Each and every member of staff that I had contact with from beginning to end were very good. I felt I really was part of a family and that is special. Thank you all. Reviewed on: 24th October 2021

Reply from Family Building Society Thank you for your review! We're really glad to hear that Richard and Keith were able to help you and that you had a positive experience overall. Response date: 26th October 2021

Top company

A first rate company whose customer services department is second to none Reviewed on: 14th October 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. We're really pleased we were able to help! Response date: 19th October 2021

Incredible support for landlords

Dealing with Family Building Society, and especially Linda originating our buy to let, could not have been easier. Very profession and efficient. Highly recommend to all landlords. Reviewed on: 30th September 2021

Reply from Family Building Society Thank you for your recommendation and for taking the time to leave us a review. We're really pleased Linda was able to help with your Buy to Let application. Response date: 4th October 2021

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