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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (717 reviews)

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4.71

Based on 717 reviews, last reviewed 1st Oct 2026

10% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Eric Dodd was clear and concise , and yet empathetic... Eric Dodd was clear and concise , and yet empathetic with a gentle sens of humour. An exellent explanation of what was on offer .A credit to your orga... Read more Reviewed on: 1st October 2026

Latest lowest rating:

1

False information provided by staff False information provided by staff Reviewed on: 1st October 2026

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (717)

Helpful and responsive

Ed was very easy to talk with on the phone and responded promptly to our emails to pass on our initial enquiry to their in-house advisory team. Reviewed on: 21st August 2023

Reply from Family Building Society Thank you for your feedback, it's great to hear you found our service helpful! Response date: 23rd August 2023

The name says it all

My experience in firstly gaining a mortgage with Family Building Society and now working hopefully towards an additional loan has beena very pleasant and rewarding journey. Everyone who I have had dealings with at FBS has been extremely pleasant, sympathetic and helpful Reviewed on: 15th August 2023

Reply from Family Building Society Thank you very much for taking the time to leave us this review, it's great to hear that you found us pleasant and helpful! Response date: 16th August 2023

Helpful and Efficient.

Very impressed with the service provided. Would certainly use again. Reviewed on: 3rd August 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you were very impressed with our service! Response date: 4th August 2023

Family Building Society Review

Excellent service from Mandy Bell who has been very efficient at explaining all the application criteria and the taking of our details. Mandy has been clear and concise and it has been a pleasure to initialise our mortgage application . Reviewed on: 6th July 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased you found our service excellent and very efficient. Response date: 10th July 2023

A wonderful Building Society.

At 82 and as a self-employed artist with a low income I had given up hope of finding a mortgage, even with financial support from my family -- my situation just didn't tick the boxes for any lenders or brokers we approached. However, FBS have been wonderfully helpful,, and Peter, our main contact, was always patient and supportive.. I cannot recommend FBS too highly.. . Reviewed on: 4th July 2023

Reply from Family Building Society Thank you very much for leaving this review Jan, it's great to hear of how we helped you. Response date: 5th July 2023

Product Switch Variation offer advice/questions

On receipt of our mortgage product switch offer documentation I telephoned FBS for further clarification regarding the offer. I was provided detailed and clear answers to all my questions by FBS staff member Mia Tudar. She was polite, efficient and gave us confidence in our choice of option and the support provided by FBS. Throughout our dealings with FBS all staff have been first class. The online systems have worked extremely well. We look forward to finalising our new mortgage offer. Thank you all. Kind regards, Mr B & Mrs DJA Nicholson Reviewed on: 28th June 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you found Mia's service efficient. Response date: 5th July 2023

Remortgage inquiry

Very informative, professional and surprisingly pleasant. Thank you. Reviewed on: 27th June 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased you found our service informative and professional. Response date: 28th June 2023

People we can trust to act in our best interests

We have always felt that the Family Building Society is a safe pair of hands. We have always been treated fairly and kept well-informed, in a timely manner. The products offered are very good value for money. I would say without hesitation that the ethical standards of FBS are head and shoulders above the rest of the industry. Reviewed on: 26th June 2023

Reply from Family Building Society Thank you for taking the time to leave us this feedback, it's so great to hear that you trust us to act in your best interests. Response date: 28th June 2023

understanding personnel

quick replies always and acknowledgement of alternative contact choices. Reviewed on: 22nd June 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, it's great to hear that you find we always reply quickly Response date: 23rd June 2023

Excellent service

I had to unfortunately raise money, by way of a mortgage, at the ripe old age of 71! I went to a Financial Advisor, who approached Family Building Society. The process from start to finish was first class by both companies. The mortgage was agreed and was set up easily. When I had a query, this was answered clearly and immediately, via telephone. Would recommend FBS to anyone. Reviewed on: 16th June 2023

Reply from Family Building Society Thank you for taking the time to leave us this review Pauline, it's great to hear of the excellent service you received. Response date: 20th June 2023

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