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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.88 (533 reviews)

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4.91

Based on 533 reviews, last reviewed 8th Sep 2025

26% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Locked Out Of My Account I was locked out of my Mortgage account on Sunday 7th Sept. Contacted Family Building Society today Monday 8/09/25 and and the problem was sorted out... Read more Reviewed on: 8th September 2025

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Mortgages reviews (533)

Your response to my message

Many thanks for such a user-friendly online site, I registered to use it about a week ago. I do have one issue though, I left you a question regarding my mortgage product using the message system and am still waiting for a reply. Thanks for your assistance and have a pleasant weekend. Regards, Nick Lawrence. Reviewed on: 25th January 2019

Reply from Family Building Society Hi Mr Lawrence, thanks for your review and feedback. I understand that someone from our customer services team has now been in touch to help you with your mortgage query. If you need any further help, please call our Family Service Team on 03330 140146 or email [email protected] Response date: 29th January 2019

Mortgage variation at end of Fixed Rate Mortgage Repayments

Staff were very helpful. Product Options were very clearly stated with sufficient detail to enable the right product to be choosen. Minimum paperwork and a fast and efficient service. Reviewed on: 9th December 2018

Reply from Family Building Society Hi James, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with your mortgage. Thanks, Vicky Response date: 15th February 2019

Quality Service, Friendly People

Took out a Fixed Term Mortgage with the Society just over six months ago and I found that the staff were fully up dated on the range of products on offer and very helpful in answering any questions which I had and made the whole process as easy as they could. Reviewed on: 21st November 2018

Reply from Family Building Society Hello again Bob, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with the mortgage. Thanks, Vicky Response date: 15th February 2019

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