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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,360 reviews, last reviewed 25th Jun 2026
17% increase in 5 star reviews
in the past 90 days
14% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

I experienced log in problems and phoned for help. I experienced log in problems and phoned The Family B.S. for help. I spoke to Sanya who gently and patiently guided me through the process of resettin... Read more Reviewed on: 25th June 2026
Peter L's avatar
Peter L

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026
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Frustrated Customer
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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1361)

Family Building Society Review

5
Wanted to withdraw money urgently but didn't have registration code. Was given this immediately over the phone and was able to go ahead, unlike Skipton who have to send you a letter through the post which could take a few days, absolutely no good in an emergency. Reviewed on: 20th September 2021
FR's avatar
FR

Family Building Society Review

1
Good service but poor rates at the moment, I can get double the rate on my ISA Reviewed on: 15th September 2021
FR's avatar
FR

Poor Service opening Windfall Bond

2
Information was miskeyed by Family BS when I requested a joint Windfall Bond, which resulted in unnecessary correspondence and delay with my application. Reviewed on: 10th September 2021
Nigel Bishop's avatar
Nigel Bishop
Reply from Family Building Society We’re very sorry to hear about the issues you had in applying for a Windfall Bond and for the delays you experienced. Please let us know if we can do anything further to help. Response date: 10th September 2021
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Family Building Society

Family Building Society Review

3
Considering I only wanted to transfer 10k from a FBS ISA to an FBS Windfall Bond I thought the application process unnecessarily convoluted. Needed two phone calls to your office to get it completed, but we did get there in the end ! Reviewed on: 8th September 2021
FR's avatar
FR

Very impressed with the service received yesterday and today

5
The lady I spoke to yesterday and the gentleman today were most helpful and courtious . Call back was received within ten minutes of my original call . Excellent service. Far superior to other Building societies/ banks etc I had the misfortune to deal with . Reviewed on: 3rd September 2021
Roddy McAskill's avatar
Roddy McAskill
Reply from Family Building Society Thank you for for taking the time to leave us a review Roddy. It's great to know you experienced such great service with us, Response date: 10th September 2021
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Family Building Society

Family Building Society Review

5
Easy to follow instructions with a first class society Reviewed on: 1st September 2021
FR's avatar
FR

Poor service from an organisation living in the 19th century

1
Unable to provide electronic transfers between ISA providers. Only able to transfer by cheque - most decent organisations paying top intertest rates only accept electronic transfers. Reviewed on: 23rd August 2021
Peter's avatar
Peter
Reply from Family Building Society Dear Peter, Thank you for leaving feedback regarding our service. Family Building Society is not on the Electronic ISA Transfer Register. The majority of ISA providers accept transfers by cheque, so it is not usually an issue. However, it is something that is on our radar and that we may consider in the future. Kind regards Response date: 24th August 2021
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Family Building Society

Family Building Society Review

1
Changing my nominated bank account was a difficult and unnecessary complicated process Reviewed on: 13th August 2021
FR's avatar
FR

Excellent telephone welcome

5
Linda Franklin made me feel as though I was the only person to ring the society that day. It was a unique telephone conversation. She was very helpful, interested and sympathptic. And I was a stranger. It makes me want to join the society so much. Thank you. Reviewed on: 4th August 2021
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thank you for taking the time to leave us a review. We are so pleased to hear that you had such a positive experience with us. Response date: 6th August 2021
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Family Building Society

Family Building Society Review

5
So kind and patient. Above and beyond. Reviewed on: 3rd August 2021
FR's avatar
FR

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