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Family Building Society: Savings reviews

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4.55
Based on 1,154 reviews, last reviewed 11th Nov 2025
31% decrease in 5 star reviews
in the past 90 days
80% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

extremely helpful extremely helpful and charming lady - Ali Hopkins - answered all my queries and provided appropriate forms Reviewed on: 11th November 2025
XX's avatar
XX

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025
Brighton B's avatar
Brighton B
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1154)

Innovative product

4
Great to find a Building Society who creates original saving schemes. In these days of pathetic savings rates they have the 'Windfall Bond' which gives a chance of winning a prize! Reviewed on: 26th July 2019
Don's avatar
Don

Very friendly and helpful- went the extra mile with their support

5
They were extremely helpful when I was setting up a fixed term savings account and for some inexplicable reason I was having trouble confirming my id. Due to their assistance I was able to sort out the difficulty which had been plaguing me for ages. Thank you Family Building Society. Reviewed on: 26th July 2019
carolyn hunter's avatar
carolyn hunter

On line savings

3
I'm not really keen on online accounts but to get anything near a decent % interest it's the way to go. In my experience the people I've dealt with at F.B.S. have been excellent and very helpful. Reviewed on: 26th July 2019
Mark 's avatar
Mark

Easy setup for savings

5
set up an easy access account with FBS - Easy to set up and manage, with a good rate - so in for the long term. Reviewed on: 26th July 2019
Jet Defloor's avatar
Jet Defloor

Fantastic customer service.

5
I took out what I thought was 4 windfall bonds but put all the money in one bond by mistake. The error was immediately rectified and they couldn't have been more helpful Reviewed on: 26th July 2019
Kirsteno007 's avatar
Kirsteno007

true to its name consistantly market best savings rates.pot-in here why look elsewhere

5
we are more than happy to save & sleep happily thanks for alerts Reviewed on: 26th July 2019
kasi's avatar
kasi

Good service

5
These people are thorough in their service...security is good, accessibility to help is prompt and efficient. Very happy with them. Reviewed on: 26th July 2019
Birgitta 's avatar
Birgitta

Savings review

4
Good communication with regard to savings and future changes. Good access to branch staff. Very friendly Reviewed on: 19th July 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Your online access is really very difficult. I am still not able to access my online account. E.g. promised a verification code but none was sent. Reviewed on: 19th July 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Friendly, well informed, helpful staff. Convenient location. Good interest rates. Variety of products. Reviewed on: 19th July 2019
Epsom branch customer's avatar
Epsom branch customer

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