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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1305 reviews)

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4.54

Based on 1,305 reviews, last reviewed 30th Apr 2026

6% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

4

Funds transfer Great customer service, however, the limit on moving funds between FBS accounts is rather out of date. Moving large sums is tedious having to log in d... Read more Reviewed on: 30th April 2026

Latest lowest rating:

1

Mutuality and its practice within our building society Mutuality and its practice within our building society I have been a Member of our building society for many years and have found it to be exemplary b... Read more Reviewed on: 27th April 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1305)

Great Service , Good Rates, and Easy to set up online

Great Service , Good Rates, and Easy to set up online Reviewed on: 7th October 2020

Are they family?

A straightforward, no-nonsense, efficient Society. Is is a family business? I don't know but they make me feel one of a family. Reviewed on: 1st October 2020

Efficient and a great interest rate

Was looking for somewhere to move my savings from NS&I. Had never heard of the Family Building Society before but did some research and decided to invest in a 1 year fixed rate bond. My experience so far has been extremely positive with quick, efficient and friendly (despite being online) service. Would definitely recommend to other savers. Reviewed on: 1st October 2020

Information lacking

Four days after applying on line for a savings account we received a letter providing a verification code. On entering the verification code we were advised online that the account had still not beeen activated. We phoned the society, and after a 15 minute wait, despite being told we were next in the queue, we were told we had to have a stamped copy of a passport and a stamped copy of a bank statement. These could not be sent electronically but had to be posted. I would ask why was the additional information required not sent with the original verification code. If we had not phoned we would not have known further information was required. Reviewed on: 28th September 2020

Windfall Bond

The windfall bond was simple and easy to open. Reviewed on: 28th September 2020

Very easy to deal with regarding savings

Opened a Windfall Bond - very straightforward and simple to navigate through the application. Prompt service as well on completion of process. If I can do it, anyone can! Reviewed on: 27th September 2020

Safe and friendly

The whole process of applying for a Windfall Bond was clear and well documents with speedy and excellent customer service follow-up. Thansk you Family B/S. Reviewed on: 24th September 2020

saving acount

very easy to open an acount also very good at comunication. Reviewed on: 24th September 2020

SAVINGS

Highly recommend - i found the staff informative and friendly. I would recommend them to my family & friends Reviewed on: 20th September 2020

Excellent customer service

Easy to contact by telephone. Efficient staff Reviewed on: 20th September 2020

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