Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,360 reviews, last reviewed 25th Jun 2026
17% increase in 5 star reviews
in the past 90 days
14% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

I experienced log in problems and phoned for help. I experienced log in problems and phoned The Family B.S. for help. I spoke to Sanya who gently and patiently guided me through the process of resettin... Read more Reviewed on: 25th June 2026
Peter L's avatar
Peter L

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026
Frustrated Customer's avatar
Frustrated Customer
Visit provider site Read all reviews Write a review

About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Family Building Society Savings reviews (1361)

Family Building Society Review

5
By email, I asked specific details about ISA transfers involving non compatible transfer time limits. The response, by email, was back in an hour. Reviewed on: 13th July 2021
FR's avatar
FR

Worst banking experience I have ever had

1
The online service is clunky. Support is only available during working hours. I am trying to transfer funds to another ISA and I am being made to jump through a number of hurdles that seem to change every time I do them. There was never this many hurdles in place when I was depositing my money into the account. Would not recommend this account to anyone Reviewed on: 7th July 2021
Nick Gray's avatar
Nick Gray
Reply from Family Building Society We’re very sorry to hear about the issues you’ve experienced with our Online Service. I believe we’ve now received the information required and have been able to close your account. However, if you do need any further help please don’t hesitate to contact us by emailing [email protected] or calling our Family Service Team on 03330 140144. Thank you Response date: 19th July 2021
The Family Building Society Logo
Family Building Society

Family Building Society Review

5
This Society is highly organised and very friendly when you call them------------top class Reviewed on: 3rd July 2021
FR's avatar
FR

Difficulty Closing Savings Account on Maturity

1
Call Back Service Not as stated. 1st call over a week later when told too & account will now be closed could only say "have a good day" A 2nd call back was a week after that, a joke. Closure papers signed as requested but rejected twice on technicality. Needed to go personally to the branch. I had banked with them since National County Days. Standards very much poorer now. Reviewed on: 2nd July 2021
David Bishop's avatar
David Bishop
Reply from Family Building Society I’m very sorry to hear about the issues you’ve experienced on closing your account. I believe you’ve now spoken to our New Business Team and as soon as we receive your documents we can close the account for you. If you need any further help, please don’t hesitate to contact us by emailing [email protected] or calling our Family Service Team on 03330 140144. Thanks Response date: 6th July 2021
The Family Building Society Logo
Family Building Society

Windfall Bond - Winner

5
Just been notified by Family Building Society that we have won £1000 in the prize draw. We have never been fortunate to win a prize in the past so this has made us really exciited. Thank you Family Building Society for promoting an excellent product. Reviewed on: 21st May 2021
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Congratulations on your win! Response date: 25th May 2021
The Family Building Society Logo
Family Building Society

A positive experience

5
What can I say, my whole experience of the family building society has been very positive. Reviewed on: 21st May 2021
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thanks for your review! Response date: 25th May 2021
The Family Building Society Logo
Family Building Society

Family Building Society Review

4
Please email when monthly prize draw issued Reviewed on: 18th May 2021
FR's avatar
FR

Family Building Society Review

5
can't fault any aspect. - service, speed, rates, personnel all brilliant. Reviewed on: 19th April 2021
FR's avatar
FR

Family Building Society Review

1
Don't be fooled by the friendly,cosy name" Family building society" they're just as unaccommodating and ruthless with interest rates as the "big boys". Avoid. Reviewed on: 16th March 2021
FR's avatar
FR

Good service

5
Easy to contact, not just internet accounts, give loyalty rates easy to understand and clearly presented info Reviewed on: 19th February 2021
Family Building Society Customer's avatar
Family Building Society Customer

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Family Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill