Smart Money People Logo
Go to business site
Share this page
Link copied

Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,152 reviews, last reviewed 11th Nov 2025
32% decrease in 5 star reviews
in the past 90 days
80% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Easy and friendly customer service I was locked out of my account and called to get it unlocked. It was easy to do and the lady (I forget her name) was patient and waited on the call u... Read more Reviewed on: 11th November 2025
Anon User's avatar
Anon User

Latest lowest rating:

1

Too busy ! Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get detai... Read more Reviewed on: 10th October 2025
Brighton B's avatar
Brighton B
Visit provider site Read all reviews Write a review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Family Building Society: Savings now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Family Building Society Savings reviews (1152)

Savings review

5
We like the fact that it is a local Building Society. Good interest rates on savings accounts. Friendly staff. Reviewed on: 19th July 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

4
I would like interest rates to be higher. Reviewed on: 19th July 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Go back to cap for third parties Reviewed on: 12th July 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Easily accessible. Pleasant atmosphere. Reviewed on: 8th July 2019
Epsom branch customer's avatar
Epsom branch customer

Gold Crown Service

5
Very professional an efficient organisation to deal with. The Family Building Society have also demonstrated great customer service. They answer the phone quickly, their staff are respectful, polite, professional, a pleasure to deal with. I wish more organisations could deliver like FBS. Reviewed on: 4th May 2019
Kerry Macreavy's avatar
Kerry Macreavy
Reply from Family Building Society Hi Kerry, thank you for taking the time to leave us a review and to give us such lovely feedback. We really appreciate it. Thanks, Vicky Response date: 7th May 2019
The Family Building Society Logo
Family Building Society

Windfall Bonds - A Wasted Opportunity

1
I have just received the annual statement for our £120,000 'invested' in 'Windfall Bonds'. We made exactly £ 136.42. When we kept just £ 100k in Premium Bonds we received this sum most months in prizes! Yes, statistically the Windfall Bonds are more likely to pay out; practically, however, they are the poorer performer. Reviewed on: 3rd May 2019
Richard Taylor's avatar
Richard Taylor
Reply from Family Building Society Hi Richard, thanks for your review and feedback. I am sorry you are disappointed with the interest you’ve received from your Windfall Bonds. There are 2 elements to the Windfall Bond, an interest rate linked to the Bank of England Rate and the chance of winning in our monthly prize draw. The number of Windfall Bonds qualifying for entry to the draw varies from month to month, as some bonds are withdrawn and others purchased. In order to keep the chance of winning a prize constant and known in advance, 10,000 unique tickets are entered into each monthly draw. Each qualifying bond is allocated one of these tickets. In each monthly draw thirteen winning tickets are drawn at random by an independent third party appointed by the Society. A prize is paid for every qualifying bond allocated to a winning ticket. No prize is paid for any of the thirteen tickets drawn that are not allocated to a qualifying bond. I would stress that the draw is designed in such a way that each bond has the same chance of winning a prize each month irrespective of the actual number of bonds qualifying for a ticket that month. For more information about how the Windfall Bond works please visit https://familybuildingsociety.co.uk/Savings/Accounts/WB_how-it-works.aspx We do have other savings accounts, some which pay a higher rate of interest. Please see our website https://familybuildingsociety.co.uk/Savings/Savings-home.aspx Response date: 3rd May 2019
The Family Building Society Logo
Family Building Society

Impressed with service

5
Had a bit of a problem using their online service, so phoned. Response received immediately with exactly the help I required. Reviewed on: 15th February 2019
J vaughan's avatar
J vaughan
Reply from Family Building Society Hi there, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Thanks, Vicky Response date: 26th February 2019
The Family Building Society Logo
Family Building Society

Family Building Society ISA

5
I think Family Building Society are really good with their interest rates so that is why I have stuck with them for so long. I always get informed about any changes which is also great. Reviewed on: 4th February 2019
Jessica Payne's avatar
Jessica Payne
Reply from Family Building Society Hi Jessica, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019
The Family Building Society Logo
Family Building Society

Excellent service

5
Excellent customer service. Always extremely helpful. If anything requires clarification customer services always phone to ensure that we receive the correct information. Reviewed on: 3rd February 2019
Amanda Davies's avatar
Amanda Davies
Reply from Family Building Society Hi Amanda, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019
The Family Building Society Logo
Family Building Society

Brilliant so far

4
So far we haven’t had any problems. The girls on the telephone have been brilliant and everything has gone through smoothly Reviewed on: 1st February 2019
Jenny's avatar
Jenny
Reply from Family Building Society Hi Jenny, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019
The Family Building Society Logo
Family Building Society

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Family Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill