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Family Building Society: Savings reviews

4.55
Based on 1,252 reviews, last reviewed 10th Mar 2026
17% decrease in 5 star reviews
in the past 90 days
600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

My call was answered quickly and efficiently My call was answered quickly & efficiently as was my problem, did. It feel rushed or pressured whilst trying to sort out new signing in details Reviewed on: 10th March 2026
JHB's avatar
JHB

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026
JD's avatar
JD

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1252)

Savings review

5
Cut the pay of your senior staff to level commensurate with their responsibilities, i.e. remove their bonuses Reviewed on: 17th January 2020

Savings review

5
The assistant was very helpful and excellent customer service Reviewed on: 13th January 2020

Savings review

5
Special bond rates and fix rates Reviewed on: 11th January 2020

Savings review

5
Great service. Good rates for easy access savings Reviewed on: 9th January 2020

Savings review

5
Like that you can come in and open an account without having to make an appointment Reviewed on: 1st January 2020

Savings review

5
Brenda is so helpful and knowledgeable Reviewed on: 31st December 2019

Savings review

5
Old news article needs updating. TV Reviewed on: 19th December 2019

Savings review

5
I like the service and help I receive in the branch office and I often think the interest rate could be better Reviewed on: 19th December 2019

Savings review

5
Staff are always helpful and polite and always very efficient. Most of all always have time to exchange a few words. Reviewed on: 19th December 2019

Savings review

5
Easy to deal with. Very professional. Reviewed on: 19th December 2019

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