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Family Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1409 reviews)

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4.59

Based on 1,409 reviews, last reviewed 8th Sep 2026

25% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

78%

11%

Latest highest rating:

5

EXTREMELY HELPFUL GREAT SERVICE ALL ROUND AND VERY KNOWLEDGEABLE FROM MESSIAH BLACK THIS IS THE WAY SERVICES SHOULD BE CONDUCTED Reviewed on: 8th September 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1409)

Isa queries

Guy was very helpful and patient as I had many questions regarding my Isa. Reviewed on: 14th March 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found Guy was very helpful and patient for you! Response date: 1st May 2024

Guy Williams, talked me through logging in and made...

Guy Williams, talked me through logging in and made it a pleasant experience. Reviewed on: 14th March 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear that Guy gave you a pleasant experience! Response date: 1st May 2024

Excellent customer service

They were able to answer all my questions Reviewed on: 13th March 2024

Reply from Family Building Society Hi there, Thank you for your review regarding our excellent service! It seems you might have clicked the wrong rating here, are you able to amend this at all? Thank you Response date: 18th April 2024

Telephone call with Ali.

Telephone call with Ali. Quick helpful response. Ali was competent, pleasant and good to deal with Reviewed on: 13th March 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with Ali! Response date: 1st May 2024

Great rates and excellent customer service

Customer service has been excellent. Quick response to calls Reviewed on: 7th March 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear your positive feedback regarding our service and rates! Response date: 30th April 2024

Family Building Society Online Saver Issue 5

Excellent product, with interest rates kept high. Reviewed on: 4th March 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear your positive feedback! Response date: 5th March 2024

Excellent customer service by friendly and professio...

Excellent customer service by friendly and professional staff and given clear explanations and help. Reviewed on: 1st March 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found our customer service was excellent! Response date: 5th March 2024

It's a Win-Win

The politeness and efficiency of Ali who called me with the great news. Am very impressed with the Family Building Society. Not only are the savings rates competitive, I have the opportunity to win a tidy sum in the monthly draw. Reviewed on: 28th February 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you found Ali was polite and efficient for you! Response date: 5th March 2024

Competitive interest rate, easy to use website, effi...

Competitive interest rate, easy to use website, efficient service Reviewed on: 23rd February 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 28th February 2024

Opened a savings account,had the best customer servi...

Opened a savings account,had the best customer service I have had for years. Advisor helpful-not pushy- explained clearly without rushing. Reviewed on: 16th February 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our customer service was helpful! Response date: 28th February 2024

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