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Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (1112 reviews)

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4.54

Based on 1,112 reviews, last reviewed 1st Oct 2025

1% increase in 5 star reviews

in the past 90 days

56% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Very helpful and friendly service from Lisa Very helpful and friendly service from Lisa Reviewed on: 1st October 2025

Latest lowest rating:

2

Slow and inefficient customer service! My husband and I both tried to open an ISA. Mine was fine as I had been with FBS before so only needed to provide bank account and address verificatio... Read more Reviewed on: 27th September 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1112)

Professional and efficient while being helpful and friendly.

User friendly language and website. Easy to navigate and follow instructions - but if further help or advice required, efficient replies and again, very easy to understand language without unnecessary "waffle". Impressed throughout. Reviewed on: 12th November 2020

the real odds of winning

I understand that there about active 8000 bonds in the windfall scheme. Given that each bond is issued with 15000 tickets and that there are only 21 prizes each month, then - as I understand - the odds of one bond winning is 8000*15000/21= odds of 5,714,285 to one. Very poor and nothing like premium bond odds! Reviewed on: 12th November 2020

Excellent savings account

The website is straightforward and I have no trouble using it. In these times the Society are doing well to maintain interest rates at their current level -much appreciated. Reviewed on: 11th November 2020

Poor management

The manager I spoke to in customer services was rude and obnoxious, she was pretty much using a condescending tone throughout. Not how I expect to be treated after being a valued member who has been with the family for years. Reviewed on: 19th October 2020

Reply from Family Building Society Dear Steven We are sorry to hear your comments. Please could you provide us your details by emailing [email protected] so that we can contact you to investigate further. Thank you Response date: 19th October 2020

A real Building Society in 2020

Friendly & efficient phone service. Shame no Welcome Letter received with my Savings Account Certificate today though! Reviewed on: 16th October 2020

Reply from Family Building Society Dear Pauline I’m glad that you found our phone service to be friendly and efficient. Thank you for feedback about not having received a welcome letter. I will pass this onto the relevant department so that they can consider any improvements to our customer communications in this regard, going forward. thank you Response date: 19th October 2020

Clear website, windfall bond is a good offer

The windfall bond is a good offer, especially now interest rates are so low. My only issue with the website is that I have to enter my husband's details for every joint bond, which is tedious. It should be possible to store both names for a joint account. Reviewed on: 7th October 2020

Friendly and Efficient

Good, clear website. prompt reply to my phone call. friendly manner. provided the information I needed. Application form sent immediately by them. Swift response after I had returned it. Reviewed on: 7th October 2020

Great Service , Good Rates, and Easy to set up online

Great Service , Good Rates, and Easy to set up online Reviewed on: 7th October 2020

Are they family?

A straightforward, no-nonsense, efficient Society. Is is a family business? I don't know but they make me feel one of a family. Reviewed on: 1st October 2020

Efficient and a great interest rate

Was looking for somewhere to move my savings from NS&I. Had never heard of the Family Building Society before but did some research and decided to invest in a 1 year fixed rate bond. My experience so far has been extremely positive with quick, efficient and friendly (despite being online) service. Would definitely recommend to other savers. Reviewed on: 1st October 2020

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Family Building Society: Savings reviews

1% increase in 5 star reviews

56% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1112)

Professional and efficient while being helpful and friendly.

the real odds of winning

Excellent savings account

Poor management

A real Building Society in 2020

Clear website, windfall bond is a good offer

Friendly and Efficient

Great Service , Good Rates, and Easy to set up online

Are they family?

Efficient and a great interest rate

Review Family Building Society: Savings now

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