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Family Building Society: Savings reviews

4.54
Based on 1,113 reviews, last reviewed 2nd Oct 2025
1% decrease in 5 star reviews
in the past 90 days
56% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Issues resolved The customer adviser, Lisa Adams, was very friendly, helpful & efficient. All the issues were resolved. Reviewed on: 2nd October 2025
Alan M's avatar
Alan M

Latest lowest rating:

2

Slow and inefficient customer service! My husband and I both tried to open an ISA. Mine was fine as I had been with FBS before so only needed to provide bank account and address verificatio... Read more Reviewed on: 27th September 2025
Eve M's avatar
Eve M

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1113)

Efficient and a great interest rate

5
Was looking for somewhere to move my savings from NS&I. Had never heard of the Family Building Society before but did some research and decided to invest in a 1 year fixed rate bond. My experience so far has been extremely positive with quick, efficient and friendly (despite being online) service. Would definitely recommend to other savers. Reviewed on: 1st October 2020

Information lacking

2
Four days after applying on line for a savings account we received a letter providing a verification code. On entering the verification code we were advised online that the account had still not beeen activated. We phoned the society, and after a 15 minute wait, despite being told we were next in the queue, we were told we had to have a stamped copy of a passport and a stamped copy of a bank statement. These could not be sent electronically but had to be posted. I would ask why was the additional information required not sent with the original verification code. If we had not phoned we would not have known further information was required. Reviewed on: 28th September 2020

Windfall Bond

5
The windfall bond was simple and easy to open. Reviewed on: 28th September 2020

Very easy to deal with regarding savings

5
Opened a Windfall Bond - very straightforward and simple to navigate through the application. Prompt service as well on completion of process. If I can do it, anyone can! Reviewed on: 27th September 2020

Safe and friendly

5
The whole process of applying for a Windfall Bond was clear and well documents with speedy and excellent customer service follow-up. Thansk you Family B/S. Reviewed on: 24th September 2020

saving acount

5
very easy to open an acount also very good at comunication. Reviewed on: 24th September 2020

SAVINGS

5
Highly recommend - i found the staff informative and friendly. I would recommend them to my family & friends Reviewed on: 20th September 2020

Excellent customer service

4
Easy to contact by telephone. Efficient staff Reviewed on: 20th September 2020

Excellent Service

5
I made a telephone call enquiring about the Windfall Bonds, I spoke to a lovely gentleman who advised he would send me an application form as that was needed for purchasing numerous bonds, the form arrived the following day and I returned it and today I received my Bond Certificates, super efficient service. Reviewed on: 14th September 2020

Good admin.

4
Good admin. Low interest rates, but that's the same for everyone at present. Reviewed on: 14th September 2020

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