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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1303 reviews)

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4.54

Based on 1,303 reviews, last reviewed 27th Apr 2026

9% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

I was having trouble accessing my accounts online I was having trouble accessing my accounts online and spoke to Phoebe in customer support who was extremely helpful and patient as I lost internet acc... Read more Reviewed on: 27th April 2026

Latest lowest rating:

1

Mutuality and its practice within our building society Mutuality and its practice within our building society I have been a Member of our building society for many years and have found it to be exemplary b... Read more Reviewed on: 27th April 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1303)

Family Building Society Branch Review

First class service always provided by Family Building Society. Reviewed on: 13th June 2023

Account creation crashed at the end

Entered all details, read all documents then the site crashed at the last stage and I had to start again from scratch. Reviewed on: 10th June 2023

Reply from Family Building Society Dear Jonathon, Thank you for taking the time to leave us this review, we are keen to improve our service to customers and this is something we are currently looking into. If you are having issues with the website please phone our Family Service Team on 03330 140144. Response date: 12th June 2023

Easy to use

Easy to set up an account and to move money from an existing account Reviewed on: 7th June 2023

Reply from Family Building Society Thank you for your review, we're pleased to hear that you found our account easy to use! Response date: 7th June 2023

Fair interest rates

Always offer very fair and competitive interest rates. They have accounts that are more interesting than your average building society Reviewed on: 4th June 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're so pleased to hear you find our rates are fair and that our accounts are interesting! Response date: 7th June 2023

Good savings account

Decent interest rates and customer service seems satisfactory Reviewed on: 2nd June 2023

Reply from Family Building Society Thank you for taking the time to leave us this review Gwen. Response date: 2nd June 2023

Very poor facilities and website

The website is a complete mess . You have to navigate endlesy to find how to withdraw from your own account. and then it leads nowhere . Reviewed on: 1st June 2023

Reply from Family Building Society Dear Jon Thank you for your feedback. We are always keen to improve our service to customers and this is something we are currently looking into. If you are having issues with the website please phone our Family Service Team on 03330 140144. Response date: 2nd June 2023

Excellent Customer Service

The Family Building Society responds immediately to any secure message I send regarding my savings. Reviewed on: 25th May 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, it's great to hear that you found our customer service was excellent! Response date: 26th May 2023

Applying For A New ISA

Despite being a Saver for many years, I could not, online, choose and apply for a 2003/4 new ISA. When on my account and selecting new ISA, it would only offer me one option ???. However, called the help line and delighted with immediate reply and help with advice to resolve. Many Thanks, you have a continued delighted Customer. Reviewed on: 22nd May 2023

Reply from Family Building Society Thank you for taking the time to leave us a review. We're so pleased that your query was resolved quickly! Response date: 23rd May 2023

Good service

Easy to open a new savings account online. Received the good standard of customer service that you would expect from a small mutual society. My only criticism would be the delay between opening online and awaiting for the i.d. checks to be completed before depositing. I understand the requirement for checks but there could have been better communication here to give clarity of when the initial deposit could be made. Reviewed on: 12th May 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're pleased you found our service of good standard, and we take all your comments on board. Response date: 16th May 2023

Family Building Society Branch Review

Very helpful and courteous. Would be helpful to have a provate room for when discussing financial affairs. Reviewed on: 9th May 2023

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Family Building Society: Savings reviews

9% increase in 5 star reviews

50% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1303)

Family Building Society Branch Review

Account creation crashed at the end

Easy to use

Fair interest rates

Good savings account

Very poor facilities and website

Excellent Customer Service

Applying For A New ISA

Good service

Family Building Society Branch Review

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

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