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Family Building Society: Savings reviews

Name: Savings
Rating: 4.5 (1114 reviews)

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4.54

Based on 1,114 reviews, last reviewed 2nd Oct 2025

No new 5 star reviews

in the past 90 days

56% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

I made an error on purchasing an easy access isa I s... I made an error on purchasing an easy access isa I spoke to kasey who was very knowledgable and helpful and assisted me on setting up the correct isa. Reviewed on: 2nd October 2025

Latest lowest rating:

2

Slow and inefficient customer service! My husband and I both tried to open an ISA. Mine was fine as I had been with FBS before so only needed to provide bank account and address verificatio... Read more Reviewed on: 27th September 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1114)

Good admin.

Good admin. Low interest rates, but that's the same for everyone at present. Reviewed on: 14th September 2020

Not competitive saving rates

Rate on one year bond has fallen substantially. Reviewed on: 28th August 2020

OK

OK but poor rates so copuld do a lot better. Also very bad at ISAs only open to people who already have one. Reviewed on: 3rd August 2020

Quick and easy

I wanted to open a new Cash ISA and tranfer money in from another provider. It couldn't of been easier. The forms and additional information arrived as promised and once I'd returned them, everything was done promptly and efficiently. Thank you Reviewed on: 30th July 2020

Savings review

Like: You are small, efficient and frank about curent low rates. Dislike: Your spread of 20 'leading' competitors. I would much prefer only 10 Reviewed on: 20th July 2020

Seamless service with a personal touch

I was attracted by FBS rates for a transfer-in cash ISA - not many providers accept transfers. The online application was slightly tricky for a transfer, but a telephone call resolved matters quickly. The call was answered promptly - no hanging on and pressing buttons for hours - and the FBS call-responder was patient and clear. After that everything went smoothly, the transfer was completed in well under the regulatory 15 days. Reviewed on: 17th July 2020

Excellent Service

Opening an account on line was easy and the interest rates offered are some of the best available Reviewed on: 6th July 2020

Good old fashioned service

How refreshing it was to start saving with a proper Building Society, with good old fashioned service, attention to detail and a clear web-site backed up by appropriate paperwork. No complaints, thank you Reviewed on: 3rd July 2020

Savings review

Your telephone information on call waiting lists is excellent. It's most heartening to know that I am moving 'up the line'. You are generous with a Reviewed on: 3rd July 2020

6 weeks of wasting my time

I opened a Junior Saver account for my son. It took 4 weeks to open and a further 2 weeks of constant phone calls when we could not register for online access. Until one day I finally got a knowledgeable tele-agent who advised me this account does not come with internet access. We live in Edinburgh. The branch is in Surrey. At what point did they think I would need to know this? I had to close the account and look elsewhere. Reviewed on: 2nd July 2020

Reply from Family Building Society We are sorry to hear your comments. Please could you give us your details by emailing [email protected] so that we can contact you to investigate further. Response date: 22nd July 2020

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Family Building Society: Savings reviews

No new 5 star reviews

56% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1114)

Good admin.

Not competitive saving rates

OK

Quick and easy

Savings review

Seamless service with a personal touch

Excellent Service

Good old fashioned service

Savings review

6 weeks of wasting my time

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

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