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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1249 reviews)

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4.55

Based on 1,249 reviews, last reviewed 5th Mar 2026

24% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

I was having trouble logging on to my account today... I was having trouble logging on to my account today so rang the society. The lady I spoke was so helpful and extremely patient. Everything was sorted.... Read more Reviewed on: 5th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1249)

1st contact

Opened account on Monday and my message on my account was answered on Wednesday PM and also received a requested call back Wednesday AM. Reviewed on: 23rd November 2022

Reply from Family Building Society Thank you for taking the time to leave us a review Jim we are pleased to hear about your account opening. Response date: 25th November 2022

Very very difficult application process.

I have tried to open a savings account today. Left now knowing if its actually been open whole process has taken me over a hour to complete. Very confusing due to unclear website Reviewed on: 18th November 2022

Reply from Family Building Society Thank you for your feedback, Darren. We’re always looking at ways to improve our service and will ensure your comment about our application process and website are passed on to the relevant teams so that they can consider introducing any improvements going forward. If you are still unsure about the status of your account please do contact us by emailing [email protected] or calling our Family Service Team on 03330 140144. Response date: 23rd November 2022

Excellent service

Tom Walton was very polite and helpful to my need. He was very reassuring as he gave me another option that I could take since I was worried about posting my application during the postal strike service. It was so refreshing to speak to someone so helpful and not trying to get rid of me as it was the end of the day when I called the branch and he came across as if he had all the time in the world for me. Credit to the company. Reviewed on: 17th November 2022

Reply from Family Building Society Thank you for taking the time to leave a review. It's really good to hear that you found Tom very helpful. Response date: 18th November 2022

Mrs.P. Devon

I sent four items for additional I.D. requirements by first class post and received the most unhelpful shoddy response saying that none of it was acceptable, which was totally inaccurate. Most decent up to date institutions are satisfied with electronic checks, many of whom I have invested with over two decades, do not have such old fashioned tringent requirements.So do not waste your time, as I did, and go elsewhere. They are the most unhelpful ignorant bunch of time wasters I have ever had the unfortunate experience to come across. Reviewed on: 16th November 2022

Reply from Family Building Society Thank you for your comments and I’m sorry to hear of your dissatisfaction. When opening an account online, we complete electronic identity checks. If these do not meet our requirements, we will ask you to send us original or certified copies of the documents we require, and they must be certified as advised. I am sorry for any inconvenience this has caused you. These are not our rules, and we have no leeway in identifying people for anti-money laundering checks. We have an obligation to carry out full customer verification before we can open an account. Should you need any further help please don’t hesitate to contact us by emailing [email protected] or calling our Family Service Team on 03330 140144. Response date: 18th November 2022

To slow unless it suits them

Building society is way to slow to raise interest rates inline with the Bank of England, though matches the Bank of England when the rates are reduced. Bit stingy! Reviewed on: 16th November 2022

Reply from Family Building Society Thank you for your comments and I’m sorry for your dissatisfaction. Changes in the Bank of England Bank Rate are only one of the factors that we must consider. In view of our size, we are price-takers in both the mortgage and savings market, and we have to balance the demand from savers for higher rates, against our ability to earn higher rates from our borrowers. We will review our savings rates again shortly. Should you need any further help please don’t hesitate to contact us by emailing [email protected] or calling our Family Service Team on 03330 140144. Response date: 18th November 2022

A mixed experience

I am currently organising two savings accounts, one in my wife’s name and the other in my own. The first one was very straightforward, the second is proving very difficult. Reviewed on: 15th November 2022

Reply from Family Building Society Thanks for taking your time to leave a review Alaster. If you have any outstanding issues with opening your second account, pleae don't hestiate to contact us by emailing [email protected] or calling our Family Service Team on 03330 140144. Response date: 16th November 2022

Service

I spoke with a gentleman called Tom i am a new customer therefore lots of questions this was not a problem Tom answered all my questions in a way thats was easy to understand overall service from Tom was excellent Reviewed on: 15th November 2022

Reply from Family Building Society Thanks for taking the time to leave a review. It's really good to hear that Tom was able to help and explain everything so well. Response date: 16th November 2022

Great quick service

Opened a savings account. Easy to open friendly staff and great rates! Why bother going anywhere else? Reviewed on: 14th November 2022

Reply from Family Building Society We agree! Thank you for taking the time to leave a review. It's great to know you found our staff so friendly. Response date: 16th November 2022

Reassurance re paper documents.

I just needed to know that I would receive paperwork if I opened an account online.Tom Watson explained the system thoroughly. Reviewed on: 12th November 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We're really glad you had a good experience and Tom was able to help. Response date: 16th November 2022

Brilliant customer care

I set up an account and made a small error. I called and spoke with Tom who couldn’t have been more polite and helpful. Thank you Tom. You helped and put my mind to rest. You’re wonderful! Reviewed on: 11th November 2022

Reply from Family Building Society Many thanks for taking the time to leave such a glowing review. It's great to know Tom was able to help. Response date: 16th November 2022

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