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Family Building Society: Savings reviews

Name: Savings
Rating: 4.551364025021865889 (1357 reviews)

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4.55

Based on 1,356 reviews, last reviewed 22nd Jun 2026

21% increase in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Exemplary customer service Easy to get hold of a real person on the phone, or by private message from my online account. All the people I have dealt with have been really helpf... Read more Reviewed on: 22nd June 2026

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Review Family Building Society: Savings now

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Family Building Society Savings reviews (1357)

Caring approach

Helpful and patient approach when dealing with clients. More so than some other building societies Reviewed on: 5th October 2023

Reply from Family Building Society Thank you for your review, we're so pleased that you found our customer service helpful and patient! Response date: 6th October 2023

A sensible survey

I've just completed the Financial Wellbeing survey. The questions were relevant and easy to answer. There were not too many of them and there were none of the usual endless multiple choice ones about how much you value the organisation. Reviewed on: 5th October 2023

Reply from Family Building Society Thank you for your review, we're so glad to hear that you found the Financial Wellbeing survey relevant and easy to answer! Response date: 6th October 2023

Great service

Great service. Easy to understand procedure. Clear info given. Friendly and professional. Reviewed on: 25th September 2023

Reply from Family Building Society Thank you for your review, we're pleased to hear you found our service great! Response date: 25th September 2023

Family Building Society Branch Review

Easiest bank/building society to deal with. Reviewed on: 25th September 2023

Family Building Society Branch Review

Excellent, but could do with a coffee machine. Reviewed on: 25th September 2023

Family Building Society Branch Review

First class attention, perfect in every respect. Reviewed on: 25th September 2023

User friendly, contact with humans.

It is so refreshing and a huge relief to have accessible human communication. For a telephone call or other contact to be responded to promptly by an efficient, friendly person is a pleasant experience, in contrast to the stressful situations we are often subjected to. I feel confident in investing my savings with what I feel is an ethical and genuine organisation. Thank you. Reviewed on: 22nd September 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're very pleased to hear that you had a pleasant experience with us! Response date: 25th September 2023

Excellent Service

I phoned Family Building Society today, late afternoon, and got through straightaway and was answered by Mia who was really helpful and answered my query so that I am now aware of the procedure. She was really helpful, cheerful and polite so top star ratings are well deserved. Reviewed on: 21st September 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you found our service excellent! Response date: 25th September 2023

Fantastic attention to detail from Mia!

Thank you for your attention to detail Mia, put my mind at ease and provided all the information that I needed! Happy belated birthday! Reviewed on: 18th September 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 25th September 2023

"The Helpful Building Soc."

The FBS have been really helpful, both today on the phone with Lia but also the information they provide on their website for family's mortgages goes beyond what other Building Society's provide. Very helpful. Reviewed on: 18th September 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear that you found our service helpful! Response date: 25th September 2023

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Family Building Society: Savings reviews

21% increase in 5 star reviews

14% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1357)

Caring approach

A sensible survey

Great service

Family Building Society Branch Review

Family Building Society Branch Review

Family Building Society Branch Review

User friendly, contact with humans.

Excellent Service

Fantastic attention to detail from Mia!

"The Helpful Building Soc."

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Mortgages

Insurance

Join Smart Money People

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