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Family Building Society: Savings reviews

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4.54
Based on 1,303 reviews, last reviewed 27th Apr 2026
9% increase in 5 star reviews
in the past 90 days
50% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

I was having trouble accessing my accounts online I was having trouble accessing my accounts online and spoke to Phoebe in customer support who was extremely helpful and patient as I lost internet acc... Read more Reviewed on: 27th April 2026
Vivian 's avatar
Vivian

Latest lowest rating:

1

Mutuality and its practice within our building society Mutuality and its practice within our building society I have been a Member of our building society for many years and have found it to be exemplary b... Read more Reviewed on: 27th April 2026
David Henry's avatar
David Henry
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1303)

Family Building Society Branch Review

5
Easy to do, very helpful person in closing my account and transferring to a new one. Reviewed on: 25th April 2023
Verified Member's avatar
Verified Member

EFFICIENT SERVICE

4
For some reason, I am unable to send a secure message via FBS's website. Accordingly, I phoned and left a voicemail requesting a call-back. I was duly called back very promptly, and was able to arrange the closure of one of my FBS accounts without fuss over the phone. Reviewed on: 23rd April 2023
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thank you for leaving us this review, it's great to hear that your enquiry was dealt with promptly! Response date: 25th April 2023
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Family Building Society

Easy Process

5
It was very easy opening a savings account online and registering for the online service. I received the paperwork about the account within a few days. Would recommend the Building Society to others. Reviewed on: 22nd April 2023
Denise Dixon's avatar
Denise Dixon
Reply from Family Building Society Thank you for taking the time to leave us a review, we're very pleased to hear you found the process of opening a savings account, very easy! Response date: 25th April 2023
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Family Building Society

Keep introducing newer savings accounts

3
You have to keep a close watch on your savings with FSB as they keep releasing newer accounts with higher rates of interest. This means that you have to keep changing your savings account to their newest issue. They all do this to some extent, but FSB seems to do it more than most B Socs. Reviewed on: 21st April 2023
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thank you for taking the time to leave this review. We have to balance the money we hold for our savers against the money we lend on our mortgages, and this affects the types of savings products we offer and their availability, at any particular time. Unfortunately, it’s not practical for us to notify customers each time we launch a new product, but all our products are on our website, familybuildingsociety.co.uk, so it is worth checking this regularly. Our aim as the Family Building Society is that we continue to offer value for money and competitive rates. Thank you for your feedback which helps us to consider ways in which we can improve our service. Response date: 26th April 2023
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Family Building Society

Very efficient

5
Friendly and very competent service. Reviewed on: 20th April 2023
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thank you for your review, we're pleased you found our service very competent. Response date: 25th April 2023
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Family Building Society

Family Building Society Branch Review

5
Great to be able to speak to a real person. Reviewed on: 19th April 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
Very welcoming staff - nothing that needs improving. Reviewed on: 19th April 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
Very positive experience dealing with your counter staff team. They are extremely helpful and knowledgeable. Wonderful to be able to speak face-to-face. Reviewed on: 19th April 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
I don't know where you get your staff from but they are all angels in disguise. Very helpful. Reviewed on: 19th April 2023
Verified Member's avatar
Verified Member

Not a happy bunny!

3
I have a lot of money sitting in my Bank account with very small interest waiting for a verification code. I am considering cancelling this application and saving with another Company who is prepared to let me pay in immediately! Reviewed on: 18th April 2023
Glo's avatar
Glo
Reply from Family Building Society Thank you for leaving us a review. We're sorry you've experienced inconvenience. Please give us a call on 03330 140141 and we will help you. Response date: 19th April 2023
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Family Building Society

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