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Family Building Society: Savings reviews

Name: Savings
Rating: 4.5 (1116 reviews)

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4.54

Based on 1,116 reviews, last reviewed 3rd Oct 2025

3% decrease in 5 star reviews

in the past 90 days

56% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Helpful Customer Service I had to contact FBS by phone as the information I needed wasn't on the website. The call was answered quickly and Lisa answered my query immediately... Read more Reviewed on: 3rd October 2025

Latest lowest rating:

2

Slow and inefficient customer service! My husband and I both tried to open an ISA. Mine was fine as I had been with FBS before so only needed to provide bank account and address verificatio... Read more Reviewed on: 27th September 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1116)

Excellent service

Opened a savings account with Family Building Society, really pleased with the opening process and speed at which the account was opened. 10/10. Reviewed on: 6th June 2020

Savings review

The service I received was both professional and friendly Reviewed on: 31st May 2020

Frustrating service

It would be great if someone picked up the phone during the hours that the Building Society are meant to be open! I just want to change my address and phone number and I cannot do this online. Other companies are managing something of a service during this covid crisis time. Reviewed on: 28th May 2020

Reply from Family Building Society Hi Grace, Thank you for your message and I’m sorry that you have had trouble contacting us. As a result of these unprecedented times, we have made some temporary changes to our opening hours. From Tuesday 26 May our Head Office will be open from 9.00am to 2.00pm from Monday to Friday and we will be closed on Saturdays. Our phone lines are particularly busy at the moment, so we may take longer than normal to answer calls. However, there is an option for you to leave a call-back request, which will retain your place in the queue so that you don’t have to wait on the line. Alternatively, you can email us at [email protected] with a contact number for us to call you, or you can send us a secure message if you are registered for our Online Service. A Change of Address form is also available to download from our website – familybuildingsociety.co.uk. Just go to the FAQ tab at the top of the home page. Thank you for your feedback which has been passed on to our senior management. Kind regards, Vicky Response date: 28th May 2020

Good range of products, good service

Family Building Society are one of a very few financial organisations offering a good choice of savings products with some of the best interest rates to be had. The service is very good - I was kept informed of the progress of an ISA transfer. Reviewed on: 27th May 2020

Friendly attitude.

Just to say that your adviser was very friendly on the phone, and we had a bit of banter to oil the hinges of what could have been a starchy business call. I am self-isolated, so it was appreciated. Reviewed on: 26th May 2020

children's savings account

Professional, courteous and friendly service Reviewed on: 15th May 2020

Very friendly Family members

I have been saving with Family Building Society for a few years and each time I have a need to contact them the responses are friendly, informative and swift. When I recently reinvested my maturing ISA and asked for confirmation of the opening of the new account I received a phone call where I was treated as an individual, with a chat about the callers friend with a similar address to mine. This was just the sort of informality I wanted rather than to be seen as just another customer. I live alone and during the Covid 19 lockdown it was lovely to get a friendly voice on the phone. Well done Family. Reviewed on: 11th May 2020

Efficient service by post

New savings account couldn’t be set up online but completed quickly and efficiently by post. I’ve already recommended Family Building Society to my sister for good service and rates. Reviewed on: 4th May 2020

Great rates and great service!

Thank you to the team there! I appreciate your kind help when I had queries and am pleased to be adding accounts at FBS Reviewed on: 2nd May 2020

ISA Application

Great to have loyalty products for existing customers with very competitive rates. Accounts are available to open in branch and via post not just online, a real bonus today! Really appreciated being able to ring and speak to a well informed member of staff who was keen to help. Thank you very much Reviewed on: 30th April 2020

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