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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,357 reviews, last reviewed 23rd Jun 2026
12% increase in 5 star reviews
in the past 90 days
14% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Excellent customer service I had an issue when trying to open a new savings account, which turned out to be an error on my part! Holly was extremely helpful going through the ... Read more Reviewed on: 23rd June 2026
Margaret D's avatar
Margaret D

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026
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Frustrated Customer
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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1357)

Web site needs to be made more user friendly!

4
Very impressed with help received via electronic mail and speed of responses. Reviewed on: 15th August 2023
Edward Willhoft's avatar
Edward Willhoft
Reply from Family Building Society Thank you for taking the time to leave us this review, we take all feedback on board. Response date: 15th August 2023
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Family Building Society

savings account

4
Interest rate is not too bad and customer service ok Reviewed on: 13th August 2023
gwen's avatar
gwen
Reply from Family Building Society Thank you for taking the time to give us your feedback. Response date: 14th August 2023
The Family Building Society Logo
Family Building Society

Family Building Society Branch Review

5
Very friendly staff in branch today. Reviewed on: 4th August 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
It is very easy whenever I come in, and every staff member is incredibly helpful. Reviewed on: 4th August 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
I received very good service from the team at Family Building Society. Reviewed on: 4th August 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
I am very happy with the service that I receieved. Reviewed on: 4th August 2023
Verified Member's avatar
Verified Member

Getting money out - more hoops than a can of spaghetti

1
My husband and i an account which we have had for over ten years it a fixed rate with access at maturity. BIG MISTAKE getting that one, we need some of that money now but the building society say unless we an give them a reason for the withdrawal that THEY thing is reasonable the answer is no. When we said it is for medical care , however, they want an invoice before they will release OUR money. Now i understand that there are terms and conditions that need to be up held but really one withdrawal in 10 years never touch it previously then to be told that i have to PROVE that the reason I want our money has to meet with faceless nameless peoples views of what they think is valid. Ridiculous, roll on maturity we will be off like a shot. PLEASE look carefully at the account you have as there is no humanity here. Reviewed on: 24th July 2023
Kate's avatar
Kate
Reply from Family Building Society Hi Kate The 1 Year Fixed Rate Bond you hold is a fixed term account where there is no access to the funds before maturity. This is clearly stated in all the paperwork we provide. Any requests for early access to funds are referred to our Executives and will only be considered in cases of extreme financial hardship, (and evidence of this would be required). The money we lend on mortgages is determined by the savings that we hold, so any decision to release funds early, has an impact. We also need to apply consistency and treat customers fairly. I’m sorry you remain unhappy. Response date: 26th July 2023
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Family Building Society

Family Building Society Branch Review

5
The staff were very helpful and pleasant. Thank you, Sara. Reviewed on: 19th July 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
Everything was exactly as I expected. Reviewed on: 19th July 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
Perfect service and very friendly. Reviewed on: 19th July 2023
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Verified Member

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