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Family Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1409 reviews)

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4.59

Based on 1,409 reviews, last reviewed 8th Sep 2026

25% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

78%

11%

Latest highest rating:

5

EXTREMELY HELPFUL GREAT SERVICE ALL ROUND AND VERY KNOWLEDGEABLE FROM MESSIAH BLACK THIS IS THE WAY SERVICES SHOULD BE CONDUCTED Reviewed on: 8th September 2026

Latest lowest rating:

1

Outdaterd Security Used to login easily, now have to wait for post to arrive 3-5 days. Rubbish Reviewed on: 20th July 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1409)

Very helpful and Efficient

Rosie was super helpful and sorted out our queries, Thankyou! Reviewed on: 11th November 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Rosie was very helpful and efficient! Response date: 14th November 2023

Helpfull very knowledgeable

Very helpful really knowledgeable wud definitely recommend oh and they answer the phone very fast Rosie Was especially helpfull Reviewed on: 9th November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found Rosie very knowledgeable and helpful! Response date: 10th November 2023

Brilliant service

I wanted to open a new ISA with FBS and transfer over ISA's held with other banks. Louise talked me through what I needed to do and made the process totally stress free. In fact she pretty much did everything! Reviewed on: 7th November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found our service was brilliant! Response date: 8th November 2023

all good

all good, phone call answered within 5min. Sorted me out with simple language (not from script), simply emailed me the info i needed. Reviewed on: 6th November 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased you received all the information you needed. Response date: 8th November 2023

Behind the times

Despite being registered for online servicing, my recent annual ISA statement was provided not digitally but by post with half a rainforest of stupid images and unnecessary drivel. What a total waste of resources. Reviewed on: 3rd November 2023

Reply from Family Building Society Thank you for leaving us this review, we are currently looking into ways to access statements online, we take all feedback on board. Response date: 6th November 2023

Great service and nice to deal with

Telephoned to discuss my account options, Mia was very helpful and professional. Highly recommeded. Reviewed on: 3rd November 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased that you found our service was great, helpful and professional! Response date: 6th November 2023

Mia Tudor

Mia was very helpful and patient resolving my request. Reviewed on: 30th October 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased you found our service very helpful! Response date: 1st November 2023

Helpful but.....

I required an annual tax certificate which was e-mailed to me but the actual document with the certificate and the amount would not open so I don't have what I need. Disappointing. Reviewed on: 27th October 2023

Reply from Family Building Society Thank you for leaving us this review, please contact us via https://www.familybuildingsociety.co.uk/contact-us/existing-customer-contacts and we can help you further. Response date: 1st November 2023

Transfer between accounts

Mia enabled me to update to a higher interest paying account easily with no fuss . She gave me all relevant information and explained important information clearly and precisely in a friendly and pleasant manner. Reviewed on: 27th October 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear of your positive experience with us! Response date: 31st October 2023

Refreshing, Excellent Service

very prompt pick up from a real person! Ed Dawson was exceptionally helpful, professional and efficient. Sent urgent email straight away, knew what he was talking about and looked up what he didn't know. would highly recommend. Reviewed on: 26th October 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased you found our service was exceptionally helpful, professional and efficient! Response date: 31st October 2023

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