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Family Building Society: Savings reviews

Name: Savings
Rating: 4.551722250273323615 (1357 reviews)

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4.55

Based on 1,357 reviews, last reviewed 23rd Jun 2026

12% increase in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Excellent customer service I had an issue when trying to open a new savings account, which turned out to be an error on my part! Holly was extremely helpful going through the ... Read more Reviewed on: 23rd June 2026

Latest lowest rating:

1

Issues accessing the on-line service Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely p... Read more Reviewed on: 24th May 2026

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About this product

Family Building Society have been offering different savings accounts for over 125 years.

There’s a wide range of Family Building Society savings accounts to choose from, some are easy access, others are notice accounts or fixed rates. Some accounts can be opened with as little as £1.

Family Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

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Family Building Society Savings reviews (1357)

Family Building Society Branch Review

As their name suggests, a very family friendly building society. Always a pleasure to see Karen and Sara in branch. Reviewed on: 19th July 2023

Very satisfied new customer

I have invested with many building societies over the years, and have been very impressed with the way The Family Building Society has dealt with my initial application. I particularly like the posted savings certificate and letter, together with Dedicated Contact Details etc. I know we should be heading for a paperless world, but I do like to keep some hard copies on file. Reviewed on: 15th July 2023

Reply from Family Building Society Thank you very much for taking the time to leave us a review, it's great to hear that you're a satisfied new customer. Response date: 18th July 2023

Online Saver

Super easy and quick opening of a savings account online at competitive rates. The Family Society followed up quickly with email and paper confirmation. Reviewed on: 12th July 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased that you found opening an account quick and easy! Response date: 13th July 2023

Website login Useless

Can't do anything with the account. As soon as I log in and try to do access my account I find I've been logged out again. I have to log again and again and again and I never get the chance to do anything. Money sent to the building society does not appear in my account. I get email notification of a message and to log in to read but as soon as I click on messages I am logged out again. Reviewed on: 12th July 2023

Reply from Family Building Society We are sorry to hear that you have had some issues opening an account with us. Please telephone our Online Support Team on 03300 243406 who’ll be delighted to help. If we’re busy, you can request a call-back, which will retain your place in the queue. Please note that you need to hold on until the end of the message to register a call-back successfully. We look forward to hearing from you. Kind regards, Family Building Society Response date: 13th July 2023

Easy to set, excellent savings interest rate

Easy to set up the online account. Emails at every stage. Great savings rate. Only annoying thing was that I had to send my signature by post and not able to upload an electronic copy Reviewed on: 11th July 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we take on board all feedback to continuously improve our service.. Response date: 12th July 2023

New customer - Excellent experience

Tuesday 11.07.23 I have opend an account on line because of the attractive interest rate and easy on line access to funds. The experience has been excellent. I have contacted FBS by logging into account, and on Telephone. No problem at all. There has also been confirmation by email text and post. Just what I wanted to feel save with on line banking. Thank you. Eric. J. Reviewed on: 11th July 2023

Reply from Family Building Society Thank you so much for taking the time to leave us this review, it's great to hear that you had an excellent experience with us! Response date: 12th July 2023

Simple but secure online sign-up

I put some money into the Easy Access account Reviewed on: 10th July 2023

Reply from Family Building Society Thank you for your feedback we're pleased to hear you found the process simple but secure. Response date: 11th July 2023

The worst bank on the planet!

Website is a shambles. Can't be contacted at the weekends! (Otherwise I would have closed my account on Saturday!) Now waiting (14 minutes and counting) to get through to them on the phone to close it! Reviewed on: 10th July 2023

Reply from Family Building Society Thank you for your feedback. We are always keen to improve our service to customers and your comments have been passed on to the relevant department for review. Response date: 1st August 2023

Total waste of time

Despite my wife and having lived in the same house for 30 years and been with a UK building society for as long FBS said they could not verify our details and needed passport driving licence or certified copies by a solicitor Reviewed on: 9th July 2023

Reply from Family Building Society Thank you for your comments and I’m sorry to hear of your dissatisfaction. Please either call our Family Service Team on 03330 140144 or request a callback at a time that suits you via: https://www.familybuildingsociety.co.uk/contact-us/request-a-callback. We will go through this with you and explain the reasons why this occurs. Response date: 10th July 2023

Problems with their computer systems

I had to make a number of online applications and many telephone calls to eventually get the application up and running. This was due to the society's computer systems. I spoke to a couple of ladies but it was Louise who I had quite a few conversations with. She was very helpful, humorous and pleasant and she eventually was the person who sorted it out, so well done Louise. I wish all customer services employees offered and delivered a service in the manner she did. Thank you. Reviewed on: 7th July 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're sorry to hear of your delay to set your application up, but pleased that this was solved for you. Response date: 10th July 2023

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