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Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (1108 reviews)

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4.54

Based on 1,108 reviews, last reviewed 30th Sep 2025

1% decrease in 5 star reviews

in the past 90 days

56% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

All good and very professional well done All good and very professional well done Reviewed on: 30th September 2025

Latest lowest rating:

2

Slow and inefficient customer service! My husband and I both tried to open an ISA. Mine was fine as I had been with FBS before so only needed to provide bank account and address verificatio... Read more Reviewed on: 27th September 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1108)

Good competitive range of savings products

I opened a savings account with the Family Building Society a couple of years ago when I discovered their Windfall Bond. Since then I have noticed that their other savings products are in many cases more competitive than some of the big banks and more well known financial institutions and always go there to at least see what offerings they have if I am looking to open a new savings account. Reviewed on: 14th November 2020

Good on-line service

Always get a friendly and helpful response when you phone Reviewed on: 14th November 2020

Perfect

I have found the Family Building Society to be helpful, honest and understanding. Everything you would want in a building society. Reviewed on: 13th November 2020

Family fortunes

Monthly prize draw welcome enticement for Windfall Bond Reviewed on: 13th November 2020

Family fortunes

Surprisingly easy to open Windfall Bond, the attractive monthly prize draw a nice enticement with current interest rates so poor across the board. Reviewed on: 13th November 2020

Great Building Society

Always professional when i have contacted them...good products and phones are answer straight away normally. Reviewed on: 12th November 2020

Professional and efficient while being helpful and friendly.

User friendly language and website. Easy to navigate and follow instructions - but if further help or advice required, efficient replies and again, very easy to understand language without unnecessary "waffle". Impressed throughout. Reviewed on: 12th November 2020

the real odds of winning

I understand that there about active 8000 bonds in the windfall scheme. Given that each bond is issued with 15000 tickets and that there are only 21 prizes each month, then - as I understand - the odds of one bond winning is 8000*15000/21= odds of 5,714,285 to one. Very poor and nothing like premium bond odds! Reviewed on: 12th November 2020

Excellent savings account

The website is straightforward and I have no trouble using it. In these times the Society are doing well to maintain interest rates at their current level -much appreciated. Reviewed on: 11th November 2020

Poor management

The manager I spoke to in customer services was rude and obnoxious, she was pretty much using a condescending tone throughout. Not how I expect to be treated after being a valued member who has been with the family for years. Reviewed on: 19th October 2020

Reply from Family Building Society Dear Steven We are sorry to hear your comments. Please could you provide us your details by emailing [email protected] so that we can contact you to investigate further. Thank you Response date: 19th October 2020

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Family Building Society: Savings reviews

1% decrease in 5 star reviews

56% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Family Building Society: Savings now

Family Building Society Savings reviews (1108)

Good competitive range of savings products

Good on-line service

Perfect

Family fortunes

Family fortunes

Great Building Society

Professional and efficient while being helpful and friendly.

the real odds of winning

Excellent savings account

Poor management

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

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