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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1195 reviews)

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4.56

Based on 1,195 reviews, last reviewed 2nd Jan 2026

60% decrease in 5 star reviews

in the past 90 days

83% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Easy to phone and uk staff. Easy to contact by phone, with uk based staff who are knowledgeable, helpful and pleasant to deal with. Reviewed on: 2nd January 2026

Latest lowest rating:

1

I’ve tried to call and have been left waiting for 15... I’ve tried to call and have been left waiting for 15mins plus - not good enough Reviewed on: 29th December 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Family Building Society Savings reviews (1195)

Easy set-up / Great service

Had money to invest after a previous fixed rate bond with another Building Society had matured. Their 2 Year Tracker Bond was a product of interest due to the recent regular increase in the base rate. It was easy to apply for and set up on-line. The next day I saw that a newer version of the product was offering a better rate of interest. Wrote hoping they could switch me as it was within the first 15 days. Received a call the next day and after the standard security questions they confirmed the money would be moved. Checked on-line and saw that they have actioned my request. Reviewed on: 22nd September 2022

Reply from Family Building Society Thank you for taking the time to leave us a review Carl. We are so pleased to hear that we were able to accommodate your request and that you think our service is great. Response date: 23rd September 2022

Do not open a windfall bond

Despite quite substantial deposit. Never a winner. It’s a bit of a con pays lower interest on. Said of prize draw Reviewed on: 16th September 2022

Reply from Family Building Society We are sorry to hear that you haven’t been one of our lucky Windfall Bond winners so far. However, the Windfall Bond is made up of two elements: It offers security for your savings, paying a variable rate of interest linked to the Bank of England Bank Rate. Additionally, there is the possibility of winning one of our monthly cash prizes. This is roughly a 1 in 714 chance of winning a single draw, multiplied by 12 draws. Of course, this means that you’re significantly more likely not to win a prize than to win one, but there’s always a chance! If you decide the Windfall Bond is no longer for you, you can close your account by giving 35 days’ notice, via the secure messaging facility available within the Online Service, by phone or by writing to us. If you have any questions, please give our Savings Service team a call on 03330 140144. Thank you for saving with us. Response date: 21st September 2022

So straightforward to invest

Your website is so well-written and logical with no superfluous information or graphics or images or rubbish! It was easy to find my way around and everything I needed to know at each stage of the registration appeared almost magically as it was required. Reviewed on: 26th July 2022

Reply from Family Building Society Thank you for taking the time to leave us a review Jane. We are so glad to hear that you were able to easily navigate our website. Response date: 27th July 2022

Competitive savings interest rate

This account came to my attention after researching best easy access savings rates on moneyfacts.co.uk and thisismoney.co.uk. Terms clear and concise. Account opening simple and straightforward, with ability to fund account immediately after opening. Perfect for my needs. Reviewed on: 22nd July 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are glad you found our account opening simple and straightforward. Response date: 25th July 2022

Unhelpful

Very intransigent, unhelpful customer service. I therefore decided to close my savings account. Reviewed on: 12th July 2022

Reply from Family Building Society I am sorry to hear your comments about your recent experience with us. In order that we can discuss this further with you, please contact our Family Service Team by emailing [email protected] or calling 03330 140144. Response date: 14th July 2022

my account

you emailed me stating that I had an unread message so I logged in and read it which thanked me for investing some money in my account which I then opened to check and yet the money was not showing in the account !!!!! Reviewed on: 28th June 2022

Reply from Family Building Society Thank you for taking the time to leave us a review Thomas. We apologise for any confusion the message may have caused. You should have received a secure message from us regarding your funds. If you have any other questions, please contact our Family Service Team by emailing [email protected] or calling 03330 140144. Response date: 1st July 2022

The best telephone customer service ever!

How refreshing. I have been completely fed up with other banks and building societies whenever contacting them. They keep you waiting, don't listen and everything just becomes unnecessarily difficult. I spoke to Lisa this morning who was the model of efficiency, professionalism and courteousness. If that's what I can expect every time I call, I'll continue banking with Family Building Society. The competition can learn something from you! Reviewed on: 30th May 2022

Reply from Family Building Society Thank you for taking the time to leave us such a great review Nick. We are delighted to hear about your experience with Lisa and the society. Response date: 31st May 2022

So happy to be a part of this society

So efficient and professional. Always a pleasure to talk to them on the phone. Always pleasant and friendly - thank you. Reviewed on: 17th May 2022

Reply from Family Building Society Thank you for taking the time to leave us a review Peter. We are so pleased to hear that you are happy to be a part of this society. Response date: 18th May 2022

Slow to raise the savings interest rate

Quick to cut savings rates yet slow to raise them compared to others. Reviewed on: 11th May 2022

Reply from Family Building Society Thank you for your feedback. Decisions about interest rates are always difficult and our aim at the Family Building Society is that we continue to offer competitive rates. Our rates are set on a combination of factors, one of which is Bank of England Bank Rate. You may have seen in our Spring newsletter that the funding the Bank of England directed to all banks and building societies during the pandemic had the inevitable effect of pushing down retail savings rates. It is only recently that retail rates have moved significantly, and we adjusted our savings interest rates from 26 April in response to that. To find out more please visit our website or to discuss your options please contact our Family Service Team by emailing [email protected] or calling 03330 140144. Response date: 17th May 2022

Cannot access online account

Tried with several browsers inc Chrome and Safari. Message showing is. online.familybuildingsociety.co.uk redirected you too many times. contact the provider. Except there is no email for FBS online issues so I guess wait for 2 hours on a phone call. Not impressed. Reviewed on: 13th April 2022

Reply from Family Building Society Hi Jet, we are sorry to hear that you are having issues trying to access your online account. Please call us on 03330 140144 if you are still having problems, and we will be happy to help. We are open today until 5.30pm and we will then be closed until Tuesday morning. Response date: 14th April 2022

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