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The Insurance Emporium reviews

The Insurance Emporium logo
Rated Excellent • 4.85/5

The Insurance Emporium reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 21 days
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • UK-based contact centre
    UK-based contact centre
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 6,458 product reviews

Average score of 4.85/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for The Insurance Emporium have trended positively over the past 90 days

Latest positive rating

5/5

Would recommend

Always had positive experiences and have been a customer for many years

{"display":"Monica","full_name":"Monica","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Pet insurance
Monica 5th September 2025

Latest negative rating

1/5

Why bother with dog insurance with Emporium

Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay... Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what they believe to be a fair amount. Find me a vet that charges the fee that Emporium offer, same went with consultation fees. Might as well saved my money over the 13 years he was insured Read more Read less

{"display":"Joanne R","full_name":"Joanne R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
See more reviews for The Insurance Emporium products

About The Insurance Emporium

The Insurance Emporium is an award-winning insurance provider based in the UK.

The Insurance Emporium offers insurance for hobbies and passions whether it’s pets, horses, fishing, golf or caravans. There’s also a wedding insurance policy if you have a big day on the horizon.

The Insurance Emporium offer pet, equine, caravan, wedding, camera, cycle, music, fishing, golf and student insurance.

The Insurance Emporium at a glance

Contact details

Phone
03300 244 007
Main address
The Insurance Emporium, Thorpe Underwood Hall, Ouseburn, York, YO26 9SS
Social media

Reviews for The Insurance Emporium

Showing 11 of 6458 company reviews • Last reviewed within 21 days

Would recommend

Pet insurance • 5th September 2025

Always had positive experiences and have been a customer for many years

{"display":"Monica","full_name":"Monica","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Recent claim

Pet insurance • 5th September 2025

Unfortunately I needed to make a claim when my little dog fell very ill earlier in 2025. The Insurance Emporium were as helpful as it... Unfortunately I needed to make a claim when my little dog fell very ill earlier in 2025. The Insurance Emporium were as helpful as it was possible to be. I was advised and guided at every step until final settlement. The payouts for hospitalisation of my dog were a bit short of what I had expected but met industry standards. Since my experience I have recvommended them wherever possible. Read more Read less

{"display":"Paul Helm","full_name":"Paul Helm","avatar":{"url":"\/assets\/uploads\/avatars\/users\/699208.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 1/5

    Why bother with dog insurance with Emporium

    Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay... Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what they believe to be a fair amount. Find me a vet that charges the fee that Emporium offer, same went with consultation fees. Might as well saved my money over the 13 years he was insured Read more Read less

    {"display":"Joanne R","full_name":"Joanne R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Inflexible customer service/communication.

    Missed a payment on 2nd Dec 2024. Was emailed that day and on 16th yes. But this is a busy time of year and I... Missed a payment on 2nd Dec 2024. Was emailed that day and on 16th yes. But this is a busy time of year and I have ADHD and dyslexia so have difficulty with emails. No call. No retry to take funds, no letter. Just cancelled the policy. Called on same day as cancellation and they wanted £10 to re in-state the policy. Read more Read less

    {"display":"Sabina M","full_name":"Sabina M","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1073379.png"}}'s avatar
    Pet insurance
    Sabina M 30th December 2024
  • 1/5

    Refused claim

    Cat just diagnosed with kidney disease, made first claim ever with this insurer, refused my claim because my cat had seen a vet 4 years... Cat just diagnosed with kidney disease, made first claim ever with this insurer, refused my claim because my cat had seen a vet 4 years ago they say is connected to this problem even though all test results say otherwise so unfair. Read more Read less

    {"display":"Helen P","full_name":"Helen P","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1072609.png"}}'s avatar
    Pet insurance
    Helen P 21st November 2024
  • 5/5

    The best insurer I've come across

    The best insurer I've come across

    {"display":"Kate Gridley","full_name":"Kate Gridley","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1055175.png"}}'s avatar
    Pet insurance
    Kate Gridley 20th November 2024
  • 5/5

    Competitively priced.

    Appears to be very competitively priced, with an easy process to obtain the required insurance

    {"display":"Matt Gillam","full_name":"Matt Gillam","avatar":{"url":"\/assets\/uploads\/avatars\/users\/789229.png"}}'s avatar
  • 4/5

    Welcoming team who helped me when I needed them on t...

    Welcoming team who helped me when I needed them on the phone

    {"display":"Willow B","full_name":"Willow B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet insurance
    Willow B 15th October 2024
  • 2/5

    BUYERS BEWARE.

    BUYERS BEWARE...I was with them for 2 years and made a very small claim. Of course not covered for not even £1 of it to... BUYERS BEWARE...I was with them for 2 years and made a very small claim. Of course not covered for not even £1 of it to help with my little cats treatment, such a waste of money Read more Read less

    {"display":"Gavin ","full_name":"Gavin ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet insurance
    Gavin 15th October 2024
  • 3/5

    Speedy sign up process and some good additional bene...

    Speedy sign up process and some good additional benefits, hoping to never need but good so far

    {"display":"Paige A","full_name":"Paige A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet insurance
    Paige A 14th October 2024
  • 5/5

    Very easy to navigate website, competitive prices &...

    Very easy to navigate website, competitive prices & helpful staff.

    {"display":"Phil M","full_name":"Phil M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet insurance
    Phil M 11th October 2024

    Products from The Insurance Emporium
    Showing products offered by The Insurance Emporium

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