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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Good value for money pet insurance

Easy set up to cover a puppy and very reasonable Reviewed on: 9th July 2024

Very helpful and friendly staff.

Very helpful and friendly staff. Haven’t really had a problem with this company with the claims on my thoroughbred, apart from a small issue with his rehab. Reviewed on: 9th July 2024

Amazing service.

Amazing service. Quick pay back into my account Reviewed on: 9th July 2024

Excellent company

Only been with them for a couple of weeks when my boy was taken seriously ill very suddenly and we had to have him put to sleep within 5 days, called them up was treated with so much compassion they sent out the insurance forms and paid out everything I was entitled to . Reviewed on: 9th July 2024

Excellent service happy with the company

Excellent service happy with the company Reviewed on: 9th July 2024

Pet insurance that takes the worry away.

I’ve been with this insurance company for nearly 6 years now and I’ve had two claims with them. Both claims were dealt with and paid in a timely manner and all my queries were answered professionally when I phoned. The only thing that I’d mark them down for is not being able to complete the claim form on line. I don’t have a printer and it took nearly two weeks for them to post it out to me. Reviewed on: 9th July 2024

Number 1 insurance company

No quibble with claims and prompt payment Reviewed on: 9th July 2024

Insurance claims

Whenever I’ve had to put in a claim the staff have been helpful, straight forward forms to fill in and didn’t take long for a decision. In the insurance claims I’ve put in they have always paid out Reviewed on: 9th July 2024

So far so good.

So far so good. Extremely competitive coverage for 2 11 month old kittens. I haven't made a claim yet so only time will tell on that. Reviewed on: 9th July 2024

Absolute value for money.

Absolute value for money. Gives great peace of mind that my dog is very well covered. Reviewed on: 9th July 2024

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