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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

Good value quality pet insurance

Good value quality pet insurance in what is a very expensive and complicated area Reviewed on: 31st July 2024

Used them for over 4yrs, was the most reasonable quo...

Used them for over 4yrs, was the most reasonable quote when I first got my now 4yro frenchie, and again I got a French bulldog puppy 4 months ago & was the cheapest quote and I’ve had such a good experience with them with my first dog I couldn’t say no! Reviewed on: 9th July 2024

Excellent service giving peace of mind and reasonabl...

Excellent service giving peace of mind and reasonably priced for the cover provided. Reviewed on: 9th July 2024

Second to Non Claims Experience

Sadly we had to have an ongoing claim for my old boys cancer treatment. All through the claims department and customer service were helpful, processing the claims quickly, with empathy and without question. Can't rate them highly enough. So when we needed new pet insurance for our pup you were the first and only port of call. Reviewed on: 9th July 2024

They are friendly and honest

They are friendly and honest and you get to talk to some real people not bots Reviewed on: 9th July 2024

Sympathetic and efficient

When our dog passed away they were very sympathetic and dealt with my claim quickly Reviewed on: 9th July 2024

Always there to help.

I have a pug who has had several health problems. I’ve never had an issue with Insurance Emporium helping me claim or paying out. Great customer service and knowledgeable too. Reviewed on: 9th July 2024

reliable and easy to deal with.

reliable and easy to deal with. Online portal is easy to navigate and payout's are quick Reviewed on: 9th July 2024

Easy to set up and good communication

Easy to set up and good communication Reviewed on: 9th July 2024

Been with this company for years with no issues

Been with this company for years with no issues Reviewed on: 9th July 2024

Only been with you 9months but all good and easy to...

Only been with you 9months but all good and easy to set up Reviewed on: 9th July 2024

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